Dorothy Timmerman
Dunwoody,GA
Summary
Dedicated professional with experience at Guildford County Schools, excelling in facility maintenance and customer service. Proven ability to maintain clean environments and build rapport with clients. Skilled in groundskeeping and building inspection, demonstrating responsibility and dependability while ensuring safety protocols are followed. Committed to enhancing client satisfaction and operational efficiency.
Self-starting Custodian with team player mentality. Skilled at staying on task and meeting deadlines.
Overview
9
9
years of professional experience
Work History
Custodian
Guildford County Schools
01.2023 - 08.2024
- Checked in and stocked inventory throughout facility.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Moved furniture for cleaning and set up for special events.
- Kept building spaces premises clean inside and outside.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Customer Service Representative
A Cleaner World Drycleaning
01.2022 - 02.2023
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Sales Associate
Brothers' Cleaners
01.2016 - 08.2019
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Education
No Degree - Medical Office Administrator
Interactive College Of Technololgy
Chamblee Georgia06-2026
Skills
- Groundskeeping
- Building inspection
- Responsible and dependable
- Facility opening and closing
- Complaint resolution
- De-escalation techniques
- Call center experience
- Opening and closing accounts
- Customer relations
- Check processing
- Drawer management
- Quality assurance
- Customer service
Timeline
Custodian
Guildford County Schools
01.2023 - 08.2024
Customer Service Representative
A Cleaner World Drycleaning
01.2022 - 02.2023
Sales Associate
Brothers' Cleaners
01.2016 - 08.2019
No Degree - Medical Office Administrator
Interactive College Of Technololgy
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