Dorothy Toots
Valrico,FL
Summary
Dedicated and versatile professional with exceptional customer service skills. Known for being personable, organized, and positive in all interactions. Possesses a strong understanding of documentation and customer care, ensuring the highest level of satisfaction for both the company and customers. Committed to delivering the best possible results in every endeavor.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Financial Processor
Vanguard
12.2022 - 08.2023
- Managed high-volume transaction processing, maintaining accuracy while consistently meeting deadlines.
- Improved financial processes by implementing innovative software tools and streamlining data entry procedures.
- Input financial data and produced reports using [Software].
- Gathered, evaluated and summarized account data in detailed financial reports.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Provided exceptional customer service to internal and external customers.
Insurance Specialist
Get Health-e
06.2020 - 01.2021
- Insurance customer service.
- Transfer rep
- Inbound and outbound calling.
- Provided detailed notes for sales agent to ensure customer satisfaction.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Trained new hires on company policies and procedures, ensuring a seamless transition into the Insurance Specialist role.
- Managed over 30 incoming calls per day.
Direct Support Professional
Quest Inc.
09.2019 - 08.2020
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Customer Service Representative
ALORICA
09.2017 - 01.2018
- Receive customer calls regarding technical issues and assist customers by finding solutions to problems
- Investigate customer problems to ensure we can help purchase with BJ SALES
- Navigate customers step by step through BJ SALES website
- Ensure to resolve any BJ SALE customer issue
Waitress/ Hostess customer quality specialist
BIG NICKS
07.2015 - 07.2016
- Take orders and serve food and beverages to patrons at tables in dining establishment
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
Customer Service Representative
E LEAD
10.2013 - 07.2015
- Call customers regarding non-purchased cars and assist customers by finding solutions to problems
- Investigate customer problems to ensure we can help purchase a car
- Correctly and safely lift heavy packages in the completion of duties
Dental Assistant
Royal Airforce Dental Squadron
10.2011 - 06.2012
- Filed patient records
- Shadowed active duty dental assistant
- Practiced mandibular impressions
Receptionist
RAF Base Gym
07.2011 - 08.2011
- Set up for work out classes
- Did inventory on all gym equipment
- Helped with gym shipments
RAF Flight Line
07.2010 - 08.2010
- Scheduled take off flight plans for RAF pilots
- Organized Flight Equipment
- Changed flight board everyday
Education
Dental Administrative Assistant -
Dental Care Alliance
Bradenton, FL01.2013
High School Diploma -
Lakenheath High School
London England06.2012
Skills
- Customer service
- Problem-solving
- Attention to detail
- Active listening
- Critical thinking
Certification
- Dental Assistant (CDA)
- Dental Radiologist (DRA)
- CPR & FIRST AID
- Dental Care
Key Qualifications
- Dental Assisting
- Medical Terminology
- Patient Processing
- Patient Registration
- Medical Law & Ethics
- HIPAA Compliance
- Digital X-rays
- Anatomy & Physiology
- Make temporary crowns for Dental Office
- Medical Transcription
- Office Accounting
- MS Office/Word
- Polishing Amalgams
- Computer Information Systems
- Medical Billing
- Records Management
- Electronic Health Records
- EHR/EMR
- Charting
- Practice Management Software
Timeline
Financial Processor
Vanguard
12.2022 - 08.2023
Insurance Specialist
Get Health-e
06.2020 - 01.2021
Direct Support Professional
Quest Inc.
09.2019 - 08.2020
Customer Service Representative
ALORICA
09.2017 - 01.2018
Waitress/ Hostess customer quality specialist
BIG NICKS
07.2015 - 07.2016
Customer Service Representative
E LEAD
10.2013 - 07.2015
Dental Assistant
Royal Airforce Dental Squadron
10.2011 - 06.2012
Receptionist
RAF Base Gym
07.2011 - 08.2011
RAF Flight Line
07.2010 - 08.2010
Dental Administrative Assistant -
Dental Care Alliance
High School Diploma -
Lakenheath High School
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