Dorothy Tucker
Marietta,GA
Summary
Industrious Accounting Manager skilled in financial reporting and budget management. Recognized for astute financial management actions to save costs, improve cash flow and streamline reporting. High-achieving HR Manager with excellent communication skills, handling personnel management, hiring and maintenance of HR records.
Overview
19
19
years of professional experience
Work History
Accounts Manager/Bookkeeper
Visionaire Windows
09.2021 - Current
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Collaborate with purchasing department to reconcile vendor invoices and facilitate payments.
- Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
- Collaborate with sales teams to identify new opportunities, driving revenue growth.
- Maintain comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
- Train junior account managers in best practices and industry standards, fostering a high-performing team culture.
- Document business expenses and sales.
- Reconcile bank statements monthly, identifying discrepancies for prompt resolution.
- Prepare monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Performed an internal audit finding discrepancies in the categorization of funds, resulting in over $80k of reduced charges to the shareholder account, reducing company tax liability.
- Manage payroll for 20+ employees, ensuring timely and accurate payments.
- Document and process all garnishments for bankruptcies, student loans, and child support orders.
- Verify and submit timekeeping information for accurate and efficient payroll processing.
- Create new hire and termination documents for payroll.
- Calculate wages, commission, peace work, deductions and bonuses in accordance with company policies.
Human Resources Manager
Visionaire Windows
09.2021 - Current
- Manage employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintain accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conduct thorough internal investigations, addressing employee concerns with fairness and transparency.
- Attend EEOC and GA Dept of Labor compliance meetings or hearings
- Maintain payroll and benefits for employees minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Organize and lead staff orientation programs and training to promote collaboration.
- Motivate employees through special events, incentive programs, and constructive feedback.
- Develope comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
Production Assistant
Visionaire Windows
08.2018 - 09.2021
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Reduced production errors through close attention to detail and thorough quality control checks.
- Oversaw calendar to assist in coordinating daily production schedule, managing shifts and adequate coverage.
- Supported on-time project completion by effectively prioritizing tasks and managing workflow.
- Developed positive relationships with vendors and suppliers, optimizing collaboration and quality of materials received.
- Contributed to creative brainstorming sessions, generating ideas that were incorporated into final productions.
- Review contractual agreements and present potential discrepancies or issues to management to be assessed
and resolved in order to maximize project profitability. - Evaluated and implemented a new CRM tool to create a more seamless workflow for production, marketing and sales teams.
- Streamlined billing procedures for improved customer satisfaction and timely payments.
- Participated in continuous improvement initiatives aimed at streamlining workflows within the Accounts Payable and Receivable department leading to an internal promotion as Accounts Manager/Bookkeeper while maintaining my role as Production Assistant
- Conducted internal audits to identify areas for improvement in HR policies, practices, and compliance measures resulting in my additional role of Human Resources
Customer Service Representative
Visionaire Windows
08.2017 - 08.2018
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Utilized CRM for scheduling to effectively manage appointment calendars.
- Forensically analyzing accounts accuracy by closely monitoring pricing structures, discounts, and contract terms, resulting in the collection of $40k in outstanding receivables
- Reduced outstanding accounts receivable by implementing effective collection strategies and close monitoring of customer projects leading to my internal promotion as Production Assistant
Food Service Associate
Cherokee County Schools
08.2014 - 07.2016
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Enhanced customer satisfaction by providing timely and efficient food service.
- Handled cash transactions with accuracy, balancing registers at the end of shifts.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Collaborated with team members to deliver exceptional service during high-volume periods.
- Trained new employees on proper food handling techniques and company procedures, fostering a consistent level of quality across the team.
- Assisted in inventory management, ensuring adequate stock levels and minimizing waste.
Customer Service Representative
Home Medical Professionals, Inc.
07.2010 - 06.2012
- Answered incoming phone calls, processed orders, prepared correspondence, scanned and allocated orders, followed up with patients, ordered medical equipment, delivered supplies, verified Medicare Insurance, and scheduled CPAP patients.
Customer Service Representative/Programmer
American Medical Alarms, Inc.
05.2007 - 05.2010
- Answered incoming phone calls, maintaining detailed records of customer interactions, to process orders efficiently.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to advancement within the company
- Worked with software development and testing team members to develop solutions to meet client requirements for functionality, and performance.
- Identified opportunities for process improvement, leading to a more efficient development cycle.
Customer Service Representative
Blue Coral Plumbing, Inc.
04.2005 - 05.2007
- Answered and directed incoming phone calls, while maintaining detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained customer files to insure accurate project information
- Assisted with scheduling contractors and vendors to insure timely delivery and completion of installation process
- Assisted with bookkeeping
Education
Associate of Applied Science - Accounting
Chattahoochee Technical College
Marietta, GA05.2027
High School Diploma -
North Fort Myers High School
North Fort Myers, FL04.2004
Skills
- Account Management
- Cash Flow Management
- AP and AR management
- Payroll Management
- Account Reconciliation/Reporting
- Onboarding process
- Employee Relations
- Exit Interviews
- Training development
- Performance Appraisal
- Production Planning
- QuickBooks proficiency
Skillscertifications
- Proficient in Microsoft Office Word, Excel, PowerPoint, Outlook, Quickbooks, CRM Software, Production Development, Google Suites
Timeline
Accounts Manager/Bookkeeper
Visionaire Windows
09.2021 - Current
Human Resources Manager
Visionaire Windows
09.2021 - Current
Production Assistant
Visionaire Windows
08.2018 - 09.2021
Customer Service Representative
Visionaire Windows
08.2017 - 08.2018
Food Service Associate
Cherokee County Schools
08.2014 - 07.2016
Customer Service Representative
Home Medical Professionals, Inc.
07.2010 - 06.2012
Customer Service Representative/Programmer
American Medical Alarms, Inc.
05.2007 - 05.2010
Customer Service Representative
Blue Coral Plumbing, Inc.
04.2005 - 05.2007
Associate of Applied Science - Accounting
Chattahoochee Technical College
High School Diploma -
North Fort Myers High School
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