Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Dorothy Vang

Concord,North Carolina

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, events and improvements.

Overview

5
years of professional experience

Work History

Hilton Charlotte University Place

Sr. Catering and Events Manager
08.2021 - Current

Job overview

  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Arranged events by producing contracts, overseeing logistics, budgets, and activity planning.
  • Kept facility compliant with health codes, sanitation requirements, and license regulations, alleviating potentially heavy fines.
  • Produced contracts, reports, letters, and proposals for clients. Interpreted contract terms and coordinated solutions to resolve disputes between clients and service providers.
  • Promoted adherence to client-event requirements through delegation, prioritizing and management of entire production lifecycle from concept to execution.

Pine Lake Country Club

Director of Events & Operations
07.2019 - 12.2020

Job overview

  • Develops contracts and oversees all administrative and operational aspects of preparing and serving events
  • Works with multiple departments to assure that the guest’s expectations are exceeded
  • Created new methodologies to improve planning process and results.
  • Assisted with internal financial planning, analysis and budgeting.
  • Verified overall customer plans to achieve sales and operations objectives.

Charleston Marriott Town Center

Catering Sales Executive
01.2018 - 07.2019

Job overview

  • Contracts and closes local catering and social business and verifies that business is turned over properly and in a timely fashion for quality service delivery.
  • Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Drives customer loyalty by delivering service excellence throughout each customer experience.
  • Participated in planning meetings, site visits, and vendor evaluations to enhance quality of client services.
  • Exceeded both quarterly and annual sales goals by 30%
  • Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.

Courtyard Detroit Downtown

Event Manager
03.2017 - 01.2018

Job overview

  • Responsible for preparing all event documentation and coordinates with Sales, Property departments and Customer to ensure consistent, high-level service throughout pre-event, event and post-event phases of property events
  • Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
  • Organized logistics and materials for each meeting, arranged spaces, and took detailed notes for later dissemination to key stakeholders.

Education

Macomb Community College
Warren, MI

Bachelor of Arts from Business Administration And Management
05.2009

Skills

  • Contract Negotiation
  • Budget Planning
  • Estimation and Bidding
  • Customer Relations
  • Revenue Growth

Timeline

Sr. Catering and Events Manager

Hilton Charlotte University Place
08.2021 - Current

Director of Events & Operations

Pine Lake Country Club
07.2019 - 12.2020

Catering Sales Executive

Charleston Marriott Town Center
01.2018 - 07.2019

Event Manager

Courtyard Detroit Downtown
03.2017 - 01.2018

Macomb Community College

Bachelor of Arts from Business Administration And Management

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Dorothy Vang