Dorothy Walls
Machesney Park,IL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Chris Scott Wellness
12.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
Administrative Assistant/Surgery Scheduler
Mercy Health
11.2000 - 09.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
- Developed relationships with referring physicians'' offices, fostering strong communication channels that benefitted both parties in coordinating patient care.
- Assisted with the coordination of post-operative care plans, facilitating smooth transitions for patients during recovery periods.
- Maintained accurate records for billing purposes, ensuring proper reimbursement from insurance carriers and patients alike.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Collaborated closely with administrative staff to ensure adequate staffing levels during high-volume surgery days or absences among team members.
- Assisted with medical coding and billing tasks.
Education
No Degree - Medical Terminology
Rock Valley College
Rockford, IL08.2000
High School Diploma -
River Ridge High School
Elizabeth IL08.1986
Skills
Customer Service
Data Entry
Computer Skills
Office Administration
Microsoft Word
Microsoft Excel
Microsoft Outlook
Critical Thinking
Strong Problem Solver
Timeline
Administrative Assistant
Chris Scott Wellness
12.2019 - Current
Administrative Assistant/Surgery Scheduler
Mercy Health
11.2000 - 09.2019
No Degree - Medical Terminology
Rock Valley College
High School Diploma -
River Ridge High School
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