Dorothy Ward

Rental Associate

Seapointe Village Realty

12.1999 - Current

Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Resolved customer disputes to maintain positive relationships and increase customer base.
Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
Placed sales calls and handled sales for incoming customer calls.
Executed sales and marketing initiatives to increase revenue for company.
Collected rent and security deposits to provide timely payments to property owners.
Handled insurance and liability issues by coordinating with insurance companies and managing claims.
Kept updated on property listings to provide prospective tenants with most current information on available properties.
Managed multiple tasks in high-volume environment.
Responded quickly to customer inquiries, answering questions and offering insight into products.
Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Addressed guest complaints and resolved issues to promote satisfaction.
Helped train new staff on company policies, procedures and standards, boosting productivity.
Determined clients' needs and helped select appropriate rentals fulfilling requirements.
Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
Provided callers with product and customer service information to foster brand loyalty.