Dorothy Whitley/ Jackson
Harvey,LA
Summary
Proven leader and effective teacher, I enhanced student driving skills at New Orleans Safe Driving School through innovative teaching methods and strong observational skills. Demonstrated excellence in leadership development and problem-solving, significantly improving operational efficiency and client satisfaction across roles. Skilled in defensive driving techniques and fostering teamwork, I consistently achieve results beyond employer expectations.
Overview
35
35
years of professional experience
Work History
Driving Instructor
New Orleans Safe Driving School
2518 Tulane Avenue New Orleans, La
08.2023 - Current
- Evaluated student performance and documented progress and goals.
- Established trust with parents by maintaining transparent communication about their child''s progress and areas of improvement.
- Supported student drivers in hands-on road training.
- Promoted proactive problem-solving approaches among students, empowering them to make informed decisions in complex driving scenarios.
- Ensured all vehicles were well-maintained, clean, and properly equipped according to state regulations for optimal safety during lessons.
- Improved student driving skills by utilizing effective teaching methods and personalized instruction.
- Conducted regular evaluations of student performance to identify areas needing further attention or adjustment in teaching approach.
Security Officer
First Choice Security
Marrero, LA
06.2009 - 03.2012
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Greeter/ Steward
NCL Cruise Lines
Honolulu, HI
06.2012 - 03.2013
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
- Maintained clean, organized environments for presentable front-of-house areas.
- Utilized effective communication skills when interacting with diverse clientele, ensuring a welcoming atmosphere for all guests.
- Contributed to team efforts in achieving daily customer satisfaction targets through consistent performance as a greeter.
- Monitored entry and exit points, ensuring safe environment for all visitors.
Hub Manager
AutoZone
Marrero, LA
06.2002 - 05.2011
- Implemented new inventory management system to maintain optimal stock levels and minimize waste.
- Enhanced team performance through regular training sessions and performance evaluations.
- Managed budget effectively, reducing expenses without compromising on efficiency or quality of service.
- Implemented data-driven decision-making processes to optimize operational efficiency and drive continuous improvement efforts.
- Collaborated with senior leadership to develop strategic plans for hub expansion and growth opportunities.
- Boosted employee morale through effective communication, recognition of achievements, and fostering an inclusive workplace culture.
- Oversaw daily operations, managing staff schedules, task assignments, and workflow prioritization for maximum productivity.
- Optimized resource allocation for improved productivity and cost reduction.
- Developed strong relationships with vendors, ensuring timely deliveries and quality products.
- Scheduled in-house and vendor work accounting for sales and customer volume.
Parking Enforcement Officer
City of New Orleans
New Orleans, LA
09.1989 - 01.1994
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
- Responded to calls in both routine and emergency situations.
- Wrote and issues citations or warnings to owners of vehicles.
- Improved traffic flow through diligent monitoring and enforcement of parking restrictions.
- Assisted motorists with locating legal parking spaces, promoting positive community relations.
- Streamlined citation processing by accurately entering data into the electronic ticketing system.
- Supported special events by managing temporary no-parking zones and directing traffic as needed.
- Investigated citizen complaints regarding parking violations, addressing concerns efficiently and professionally.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Checked listings of vehicles to be booted or towed and completed necessary forms and boot placement on vehicles.
- Reduced illegal parking incidents by issuing citations for parking violations in a timely manner.
- Provided testimony in court hearings for contested parking citations, ensuring fair outcomes.
- Developed relationships with local businesses owners to address common challenges related to customer/client access due to limited street-side or metered-parking options.
- Filled out daily log of citations and warnings issued and submitted list to supervisor at end of shift.
- Implemented parking meter system Number% more efficient than previous system.
House Keeper Supervisor
Bourbon Orleans Hotel
New Orleans, LA
06.1994 - 10.1998
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
- Worked with front desk to respond promptly to all guest requests.
- Managed staff of Number housekeepers.
- Implemented safety protocols and trained staff on proper handling of chemicals to minimize accidents and injuries.
- Evaluated employee performance and developed improvement plans.
- Communicated repair needs to maintenance staff.
- Ensured high-quality standards were met by regularly inspecting rooms and public spaces for cleanliness and orderliness.
- Managed inventory levels, ensuring adequate supplies were available for daily operations without excess waste or shortage.
- Mentored new employees, providing comprehensive training on housekeeping procedures and policies.
- Reduced guest complaints through proactive identification and resolution of potential issues within the facilities.
- Streamlined housekeeping processes for increased efficiency, ensuring timely completion of tasks.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Account Manager
Healthcare Services & Solutions LLC
Arrey, NM
11.2013 - 06.2014
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
Arts And Humanities Associate Of Early Childhood E - Early Childhood Education
Delgado Community College
New Orleans, LA07.1996
Dietary Technician - National Restaurant Association
Delgado Community College
New Orleans, LA05.1996
Skills
- Strong Observational Skills
- Defensive Driving Techniques
- Route Planning
- Effective Teaching Methods
- Good Judgment
- Classroom Management
- Leadership Development
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving abilities
Timeline
Driving Instructor
New Orleans Safe Driving School
08.2023 - Current
Account Manager
Healthcare Services & Solutions LLC
11.2013 - 06.2014
Greeter/ Steward
NCL Cruise Lines
06.2012 - 03.2013
Security Officer
First Choice Security
06.2009 - 03.2012
Hub Manager
AutoZone
06.2002 - 05.2011
House Keeper Supervisor
Bourbon Orleans Hotel
06.1994 - 10.1998
Parking Enforcement Officer
City of New Orleans
09.1989 - 01.1994
Arts And Humanities Associate Of Early Childhood E - Early Childhood Education
Delgado Community College
Dietary Technician - National Restaurant Association
Delgado Community College