Open To Work
DOROTHY WILLIAMS
Canton,GA
Summary
Operations Manager with over two decades of experience in optimizing retail operations and enhancing team productivity. Demonstrates a visionary approach to strategic planning and process optimization, leveraging data analysis to drive sales performance and customer satisfaction. Adept at fostering a collaborative team environment, mentoring staff, and implementing innovative solutions that align with organizational goals and customer expectations.
Overview
22
22
years of professional experience
Work History
STORE MANAGER
Publix SuperMarkets Inc
11.2003 - 08.2025
- Directed daily store operations to ensure efficient workflows, resulting in substantial improvements in customer satisfaction and team productivity.
- Implemented strategic merchandising initiatives, leading to noticeable gains in product visibility and increased sales performance.
- Fostered a culture of teamwork by facilitating training sessions, strengthening staff engagement and enhancing service quality.
- Monitored inventory levels with precision, minimizing stock discrepancies and supporting consistent product availability for customers.
- Provided mentorship and guidance to staff, encouraging professional growth and contributing to a positive workplace atmosphere.
- Enforced compliance with health and safety protocols, preventing incidents and maintaining a secure environment for customers and staff.
- Analyzed sales trends and inventory turnover to identify underperforming items, enabling data-driven adjustments to product mix.
- Introduced customer feedback mechanisms, gathering insights that informed service enhancements and drove measurable improvements.
- Oversaw cash handling procedures and daily reconciliations, ensuring financial accuracy and compliance with company standards.
- Streamlined scheduling processes, reducing shift conflicts and supporting consistent staffing for peak business hours.
- Negotiated with vendors to secure timely deliveries and maintain optimal stock levels, supporting uninterrupted store operations.
- Audited store compliance records, proactively addressing procedural gaps and ensuring adherence to evolving regulatory requirements.
- Streamlined onboarding processes, accelerating new hire productivity and reducing time-to-proficiency for store associates.
- Audited vendor invoices and resolved discrepancies, ensuring accurate billing and uninterrupted store supply chain operations.
- Implemented cross-training programs for associates, enabling flexible staffing and supporting smooth operations during peak periods.
- Participated in promotional events with marketing teams, increasing community engagement and boosting store foot traffic.
- Maintained strict adherence to loss prevention protocols, ensuring minimal shrinkage and safeguarding company assets.
- Introduced process improvements in receiving procedures, leading to more efficient stock replenishment and reduced downtime.
- Partnered with local community organizations to coordinate in-store events, fostering brand loyalty and increasing customer engagement.
- Maintained rigorous audit trails for all inventory adjustments, supporting accurate stock records and reducing discrepancies across product lines.
- Audited store expense reports for accuracy, uncovering cost-saving opportunities and supporting better budget management.
- Launched targeted seasonal promotions, boosting customer engagement and contributing to higher sales during key retail periods.
- Initiated peer recognition programs, increasing employee morale and fostering a culture of appreciation within the team.
- Reviewed employee performance metrics to tailor coaching strategies, resulting in improved productivity and reduced turnover.
- Directed crisis management protocols during operational disruptions, ensuring uninterrupted service and safeguarding customer trust.
- Facilitated cross-location best practice exchanges, fostering knowledge sharing and harmonizing standards across multiple stores.
- Assessed employee performance metrics to inform targeted coaching strategies, contributing to meaningful progress in staff development.
- Resolved complex customer service issues, strengthening loyalty and driving repeat business through effective problem resolution.
- Evaluated staffing patterns to identify peak-hour needs, implementing targeted adjustments that resulted in more reliable customer service coverage.
- Reviewed compliance audit findings and proactively addressed discrepancies, supporting a consistent record of successful inspections.
- Resolved customer disputes efficiently, leading to improved retention rates and reinforcing a reputation for responsive service.
- Delegated cross-functional projects among department leads, maintaining accountability and delivering on strategic store initiatives.
- Assessed staff scheduling patterns, identifying inefficiencies and implementing adjustments that supported smoother store coverage and improved morale.
- Rolled out targeted loss prevention training, resulting in marked reductions in inventory shrinkage and reinforcing accountability throughout the team.
- Maintained rigorous compliance documentation, supporting audit readiness and upholding company standards.
- Demonstrated adaptability by embracing evolving retail technologies, contributing to smoother operations and improved customer experiences.
- Oversaw store maintenance schedules, ensuring optimal presentation standards and a welcoming shopping environment for patrons.
- Provided conflict resolution support for staff, fostering a respectful workplace and maintaining team morale during peak business periods.
- Evaluated employee performance metrics and turnover patterns, enabling strategic hiring and retention plans that stabilized staff levels during peak periods.
- Supported team members' professional development by organizing peer mentoring sessions, fostering a culture of continuous learning and advancement.
- Introduced a cross-training program for staff, resulting in greater operational flexibility and improved coverage during peak times.
- Motivated teams to adopt upselling techniques, resulting in enhanced average transaction values and stronger customer loyalty.
- Revamped onboarding processes for new hires, accelerating skill development and ensuring faster integration into core store functions.
- Instituted a rapid response protocol for equipment malfunctions, minimizing downtime and maintaining steady store performance.
- Implemented cross-training for associates, enabling flexible coverage and contributing to consistent customer service during peak periods.
- Assessed shrink trends to identify root causes, deploying targeted loss prevention strategies that led to marked reductions in inventory loss.
- Resolved supply chain disruptions by coordinating with logistics partners, ensuring uninterrupted product availability during peak periods.
- Piloted new employee recognition programs, motivating staff and supporting marked gains in retention and morale.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Company Owned shopping plaza. So as the SM, I was the first point of contact for the other businesses. Whether it was a repair or some other problem I managed the process from start to finish to remedy it.
Education
BACHELOR'S DEGREE - OPERATIONS MANAGEMENT AND INFORMATION SYSTEMS
Northern Illinois University
DeKalb, IL05.2000
Timeline
STORE MANAGER
Publix SuperMarkets Inc
11.2003 - 08.2025
BACHELOR'S DEGREE - OPERATIONS MANAGEMENT AND INFORMATION SYSTEMS
Northern Illinois University