Dorothy Yang
Anchorage
Summary
I am a results-driven professional prepared for this role with strong background in achieving high-impact outcomes. I am skilled in problem-solving, critical thinking, and effective communication. I am well-known for fostering team collaboration and adapting to evolving needs which can include working either remotely and/or in-person. I am also an innovative technology professional with several years of diverse experience. I have proven success in working as a leader from start to finish and contributing to organizational growth and success.
My leadership position helps show my strong background in guiding teams, managing complex situations, and achieving strategic objectives. I can ensure you with high expectations that my efforts will not lack and will only excel.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Editoral Assistant Internship
Journal of English Linguistics
01.2024 - Current
- Supported Editors in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files and manuscripts.
- Analyzed problems and worked with in teams remotely to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed in editing, proofing, and copyediting manuscripts.
- Maintained contact with authors to give them updates and/or news on their manuscripts.
Assistant Manager
Olive Garden
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
To-Go Specialist
Olive Garden
08.2020 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
Server
Olive Garden
09.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Childcare Assistant Teacher
KinderCare Learning Centers
01.2020 - 02.2021
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
- Assisted lead teacher in designing thematic units, enhancing the overall curriculum for greater student interest.
Education
Bachelor of Arts - English
University of Alaska Anchorage
Anchorage, AK05-2025
Associate of Arts -
University of Alaska Anchorage
Anchorage, AK05-2023
Skills
- Teamwork and collaboration
- Quick learner
- Problem-solving
- Multitasking and organization
- Interpersonal and social skills
- Attention to detail
- Creative and resourceful
- Professionalism and etiquette
- Research and analysis
- Dependable and reliable
- Adaptability and flexibility
Certification
Occupational Endorsement Certificate (OEC) in Professional Writing 2023
Timeline
Editoral Assistant Internship
Journal of English Linguistics
01.2024 - Current
Assistant Manager
Olive Garden
08.2023 - Current
To-Go Specialist
Olive Garden
08.2020 - Current
Childcare Assistant Teacher
KinderCare Learning Centers
01.2020 - 02.2021
Server
Olive Garden
09.2019 - Current
Occupational Endorsement Certificate (OEC) in Professional Writing 2023
Bachelor of Arts - English
University of Alaska Anchorage
Associate of Arts -
University of Alaska Anchorage
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