DOROTHYE SCOTT
Houston,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
QVC Call Center
10.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Giftcards Customer Service
Walmart
09.2021 - 03.2023
- Multiple databases simultaneously
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Partner Services
Netspend
09.2019 - 07.2021
- Became a mentor and trainer for new representatives, assisting the team with navigating various systems.
- Handle and resolve customers’ complaints via email and phone.
- Know how to stay calm in a stressful, high-call-volume situation.
- Disputing claims
- Attaching prepaid debit cards to accounts
- Provided outstanding service to all individuals, promoting effective and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain a competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Monitored partner performance and provided feedback on areas of improvement.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
High school -
A.S Johnston
01.2002
Skills
- Active listening
- Documentation
- Appointment scheduling
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Call management
Timeline
Customer Service Representative
QVC Call Center
10.2023 - 06.2024
Giftcards Customer Service
Walmart
09.2021 - 03.2023
Partner Services
Netspend
09.2019 - 07.2021
High school -
A.S Johnston
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