DOROTHY J. HARDY

• Reinforce positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
• Provide warm, supportive environment for developing academic, social, and emotional growth.
• Meet with parents to review Individualized Education Plans for at-risk students.
• Teach core subjects of writing, social studies and science.

Research and investigate Front Line Health Advocates member and provider inquiries per day to maintain 98% resolution rates

• Drove dispute resolutions using effective problem-solving and communication skills
• Identified issues, analyzed information providing solutions to problems.
• Followed all company policies and procedures to deliver quality work.
• Responsible for preparing conference room with coffee, cold drinks and snacks for monthly team meetings.

Managing and resolving daily operational challenges such as network disruptions including delays, cancellations and oversold flights.

• Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
• Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
• Assisted with logistical requirements for events and meetings.
• Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
• Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
• Assisted with meetings and conference room reservations. Prepared coffee, beverages, and snacks prior to all meetings.