Dorothy "Jane" Liertz

Oversees and drives the CLUB program and experience throughout the store. Acquiring and activating new CLUB members by generating new accounts annually. Ensuring "legendary customer service" experience throughout the store. Coaching and influencing across all levels and roles within the store on the CLUB experience.

• Insured that Customer Service Associates provided "World Class Customer Service".
• Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.

• Worked to provide exceptional customer service, merchandising, and weekly sales plans based on sales trends week to week.
• Develop and motivate direct report receives a solid product knowledge and achieves all other components of customer relationships.
• Created and maintained an effective environment of best practices and ownership.
• Assist in scheduling diagnose areas of opportunity and deploy solutions with positive results.

• Received multiple Customer Service Awards from current and previous CEO's from customer compliments recognition.
• Increased the customers experience score by holding meetings and training employees in customer service.
• Consistently exceeded annual department sales and margin goals by implementing strategic product merchandising techniques and aggressively increasing inventory levels.
• Team member's recognized with High Five awards.
• Diligently oversaw recruiting, training and development of the entire staff, on board and continuous training of associates.
• Ensure employee development, mentoring, and expanded individual & business relationships and cultivated new business relationships by actively participating in community activities.
• Raised profit margins and sales by a minimum of 18% in growth from previous year in accountable areas.
• Created and implemented sales and maximizing profit margin which led to increases in overall department sales.
• Prepared operational statements, inventory of merchandise and helped decrease store shrinkage.