Dorothy Joy Olsen
Magna,UT
Summary
Dynamic and results-oriented professional with a proven track record at Carlos Borela Management Corporation (CBMC) and SM Makati. Excelled in processing high-volume transactions and maintaining meticulous financial records. Demonstrated leadership and exceptional customer service skills, enhancing team performance and customer satisfaction. Proficient in Microsoft Excel and bookkeeping principles, with a strong commitment to continuous learning and improvement.
Overview
6
6
years of professional experience
Work History
Accounting Assistant
Carlos Borela Managemnet Corporation (CBMC)
12.2018 - 08.2019
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
18 Months Volunteer Work in the Philippines
Religious Community Services
05.2017 - 11.2018
- I went house to house talking to different people sharing my beliefs.
- Provides training to fellow missionaries. provides community service to those people who ask for help.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Sales Clerk
SM Makati (Shopping Mart)
12.2013 - 12.2014
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Boosted sales by effectively promoting products and engaging with customers.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Participated in regular training sessions, staying current on product knowledge and best practices for effective sales techniques.
- Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
- Increased upselling success by identifying customer needs and suggesting appropriate additional products or services.
Education
BYU Pathway Connect
BYU Pathway Worldwide
Salt Lake City, UT (Online)03-2023
No Degree - Information Technology
Datamex Institute of Computer Technology
Pasay City, Philippines05-2015
Skills
- Customer Service
- Leadership
- Creativity
- Willing to Learn
- Social
- Hard Worker
- Microsoft Excel
- Photography & Editing
- Invoicing and collections
- Accounts Payable and Receivable
- Bookkeeping Principles
- Payroll Processing
Timeline
Accounting Assistant
Carlos Borela Managemnet Corporation (CBMC)
12.2018 - 08.2019
18 Months Volunteer Work in the Philippines
Religious Community Services
05.2017 - 11.2018
Sales Clerk
SM Makati (Shopping Mart)
12.2013 - 12.2014
BYU Pathway Connect
BYU Pathway Worldwide
No Degree - Information Technology
Datamex Institute of Computer Technology
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