Dorothy L. Beal-Johnson
Gulfport,MS
Summary
Organized and dedicated Administrative Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Intake Administrative Assistant
Express Employment Professionals
01.2023 - 07.2023
- Professionally answered questions and provided guidance to clients; communicated information reference to program processes and procedures as well as actions to submit complete applications
- Effectively answered multi-phone system and emails, responded with accurate information and provided proper guidance needed to take and/or ensured caller was routed to appropriate personnel; managed daily appointment schedule for caseworkers, provided new clients with required paperwork to initiate service
- Communicated with referral sources, and associated staff to check documentation for proper signatures
- Organized paperwork for office and client needs
- Collected payments from clients and landlords for balances owed to agency; entered payments using Excel Deposit System; notated action in client's record via Yardi software housing database
- Received applications and entered into client's record daily and forwarded to appropriate agency personnel
- Communicated with Housing Specialists and Compliance to ensure accuracy of client's new admission file
- Cross referenced old system against new system to ensure accuracy of data transfer during migration and made necessary corrections
- Coordinated landlord rent increase requests, ensured timely completion of forms and necessary requirements were submitted; notified landlords of rent increase approval or denial status via letter; provided updates of pending requirements; updated rent increase log of approved requests/forward to Inspections Department for processing; filed rent increase letters with assigned caseworker
State Licensure Specialist
DC Govt Office Of The State Superintendent Of Educ
05.2012 - 12.2021
- Served as Lead on educator licensure team by ensuring effectiveness and timelines of licensure application processes
- Reviewed applications in Educator Credentialing Information System (ECIS) to ensure required documents were submitted and accurate
- Approved or declined application based on documents submitted by each applicant; entered data in Education Licensure Information System (ELIS) to generate license and emailed to educator
- Prepared evaluation reviews outlining accepted and/or pending requirements needed for DC educator certification approval
- Researched other state licensure requirements and communicated with state licensure administrator to ensure comparability of educational and licensure testing requirements across states for licensure reciprocity purposes
- Managed state licensure email inbox which received high volume of inquiries from recipients throughout the country; provided accurate, precise and immediate feedback regarding District of Columbia licensure and state tests requirements
- Prepared written and provided verbal information regarding educator licensure regulations, policies and procedures for standard, initial and renewal of license to university officials, local education agencies and applicants
- Prepared written and provided verbal explanations and summaries of licensing issues based on interpreting and analyzing DC Municipal Regulations and agency policies, directives and procedures
- Served as liaison between agency and District of Columbia Public Schools (DCPS)
- Managed and maintained educator tests study resources library; satisfied procurement procedures and ensured purchases were specific to Title II-A requirements; coordinated bulk distribution delivery/pick-up with Local Education Agencies (LEAs) and Institutions of Higher Education (IHEs) as well as other educational organizations in District of Columbia
- Provided certification status updates to DCPS HR on employees to support termination and hiring decisions
Program Accreditation Specialist
DC Govt Office Of The State Superintendent Of Edu
11.2008 - 05.2012
- Developed educator preparation and approval processes for IHE, LEAs and non-profit organizations seeking state accreditation and program approval
- Examined proposals for state accreditation and approval of new and existing educator programs; coordinated administration of approval process; analyzed team member subject area proficiencies, contacted team members to schedule pre/post- accreditation visit meetings; prepared conference packet materials and secured dates for site visits
- Ensured clients received licensure test information, required test scores/important deadlines to obtain DC educator certification
- Reviewed, approved or declined educator applications; entered data in ELIS; generated license/emailed to educator
- Managed creation and maintenance of electronic user accounts for distribution of online testing study resource materials; collaborated with external vendor as needed to ensure effective operation of online test study resource system
- Managed advertisement and application process for state licensure tests fee assistance program to ensure educators, LEAs and IHE received timely information; coordinated all required technical assistance webinars and meetings for all LEAs including DCPS and IHE to explain application process
Education
Bachelor of Science - Human Resources Management
University of Maryland - University College
Hyattsville, MD12.2015
Skills
- Multi-Line Phone Systems
- Appointment Scheduling
- Inventory Management
- Human Resource Management
- Document Review
- Research
- Project Management
- Program Management
- Customer Service
- Microsoft Office
- Eligibility review
- Consultation and advisory
- Application assessments
- Intake assessment
- Critical thinking skills
- Attention to Detail
Affiliations
• Gulf Coast Human Resource Association Membership, April 2023
• Society of Human Resource Management Membership, February 2022
Timeline
Intake Administrative Assistant
Express Employment Professionals
01.2023 - 07.2023
State Licensure Specialist
DC Govt Office Of The State Superintendent Of Educ
05.2012 - 12.2021
Program Accreditation Specialist
DC Govt Office Of The State Superintendent Of Edu
11.2008 - 05.2012
Bachelor of Science - Human Resources Management
University of Maryland - University College
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