Dorothy Pasha
Phoenix,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Consumer Cellular
11.2015 - Current
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Created and maintained detailed database to develop promotional sales.
- Promptly responded to inquiries and requests from prospective customers.
- Answered 70-125 incoming calls daily
Technical Specialist
Sears Search Holdings
12.2012 - 11.2015
- Completed troubleshooting and diagnostics on company resources.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Troubleshot systems comprised.
- Assessed business requirements to create focused solutions.
- Answered 50-80 incoming calls daily.
Skills
- Scheduling
- Account updating
- Complaint resolution
- Proofreading
- Active Listening Skills
- Strong Organizational Skills
- Multi-line phone talent
- Call triaging
- Researching
- Office equipment proficiency
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Proficient in Windows, Excel, Word, Power Point, Excel, and Soft Phone.
Timeline
Customer Service Representative
Consumer Cellular
11.2015 - Current
Technical Specialist
Sears Search Holdings
12.2012 - 11.2015
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