Dorothy Ravizee
Birmingham
Summary
Dynamic professional with extensive experience as a Business License Administrator at Avenu Insights & Analytics, excelling in crisis intervention and data entry. Proven ability to manage compliance and enhance client satisfaction through effective communication and multitasking. Committed to delivering exceptional service while ensuring adherence to regulatory standards.
Overview
19
19
years of professional experience
Work History
Business License Administrator
Avenu Insights & Analytics
Birmingham
01.2024 - Current
- Responsible for handing a wide range of administrative tasks, interacting with clients and taxpayers, and providing essential support in the context of Business Licensing and regulatory requirements.
- Customer Interactions: Interface with clients, business owners, and government agencies via inbound and outbound calls, emails and written correspondence.
- Licensing Processing: Assist in the processing, renewal, and verification of business licenses, ensuring all documentation and information are accurate and complaint with local regulations.
- Data Entry: Perform data entry tasks efficiently and accurately including updating client information, processing payments, and maintain organized records
- Problem Resolution: Act as a point of contact for clients, resolving routine issues and escalation complex matters to the appropriate authorities or supervisor as needed.
- Regulatory Compliance: Stay informed about local, state, and federal business licensing regulations, ensuring that clients adhere to all necessary legal requirements.
- Managing the administration of business license, ensuring compliance, and providing exceptional customer services
Social Worker
First Light Inc.
Birmingham
07.2018 - 10.2023
- Provide direct services including case management to the homeless population women and women with children.
- Assist with housing, jobs and provide resources for clients in various area of case management, medical, dental, serve as an advocate on the behave of clients.
- Conduct mental health assessments and make referrals and follow up.
- Keep accurate and up-to-date records in clients file and HMIS.
- Design individual case plan to address specific needs of each client and evaluate and adjust case plans as needed.
- Update all medical changes and medicines as needed.
Lead Sales Associate
Dollar General
Gardendale
01.2018 - 07.2018
- Performs cashiering duties including making cash transactions and bank deposits, verifying cash drawer, giving change, counting cash receipts and completing reports and end of day paperwork.
- Train new sale associates, performs sales transactions in a timely fashion, monitoring sales performance on sale items, follows standard procedures for issuing cash and credit refunds.
- Answer questions from the sales staff, Address customer/customers service issues and concerns.
Social Worker
Salvation Army
Bessemer
08.2013 - 01.2018
- Conducts interviews to identify the need of the client and their family.
- Offer information, support, and service to families for food, rent and utility assistance, Assist in the hiring process for seasonal Bell ringer.
- Participate in training, and team meeting.
- Completed and maintain accurate social service reports on a daily basis.
- Make daily referrals to other agencies.
- Serve as an Advocate for most clients for decision making.
- Review periodically with each client to review progress toward goals and update as needed.
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Developed and achieved financial and growth goals.
- Evaluate services provided to ensure that they are effective.
Residential Coordinator
JBS Mental Health
Birmingham
01.2007 - 05.2013
- Responsible for day-to day operation of group home and daily living
- Responsible for the smooth operation of the facility.
- Conducted interviews, recruit and train new hires.
- Ensure all necessary paperwork is in place, and provide orientation sessions fo the new hires
- Completed admission and discharge paperwork for new admits.
- Attended meeting and Workshops.
- Careful monitoring of healthcare routines for residents
- Ensure services are in compliance with other agencies regulations, state, and federal regulatory requirements.
- Completes staff schedules and assignments based on facility needs and equipment availability.
- Maintained good communication between department heads and medical staff
- Administered job knowledge assessments and competency testing for certification-level training.
- Analyzed agency feedback to identify opportunities for staff recognition as well as areas for improvement.
- Attends treatment team once a month
Education
Bachelor's degree - Criminal Justice
Virginia College at Birmingham
Birmingham, AL05.2007
Skills
- Crisis intervention
- Multitasking
- Prioritizing
- Data entry
- Computer literacy
- Microsoft Excel
Timeline
Business License Administrator
Avenu Insights & Analytics
01.2024 - Current
Social Worker
First Light Inc.
07.2018 - 10.2023
Lead Sales Associate
Dollar General
01.2018 - 07.2018
Social Worker
Salvation Army
08.2013 - 01.2018
Residential Coordinator
JBS Mental Health
01.2007 - 05.2013
Bachelor's degree - Criminal Justice
Virginia College at Birmingham