Doroty Ernest
St. Petersburg,FL
Summary
Dedicated Translator and team player with in-depth understanding Haitian Creole. Well-versed in translating verbal communication and written words. Talented with background communicating with customers. Highly skilled at answering questions and providing information. Expert at handling difficult situations smoothly for excellent customer experiences and top reviews. Highly efficient and productive working remotely As a bilingual in insurance procedures, medical terminology and hospital billing systems Explanations
Overview
2
2
years of professional experience
Work History
Customer Service Representative
The Don CeSar
Saint Petersburg, FL
04.2023 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Interpreter
LanguageLine Solutions
02.2022 - 03.2024
- Assisted in the interpretation of medical documents, including patient records and discharge summaries.
- Translated written texts from English to Haitian creole accurately and efficiently.
- Discussed translation requirements with clients to determine fees to charge for provided services.
- Supported decision-making by interpreting graphic displays and information.
- Provided onsite interpreting services at international meetings and conferences.
Education
Boca Ciega High School
Gulfport, FL05-2021
Psychology
Keiser University
Fort Lauderdale, FLSkills
- [Language] Fluency
- Attention to Detail
- Accurate Translation
- Multitasking
- Self Motivation
- Professionalism
- Audio translations
- Active Listening
- Teamwork and Collaboration
Languages
Haitian Creole
Native/ Bilingual
English
Native/ Bilingual
French
Limited
Timeline
Customer Service Representative
The Don CeSar
04.2023 - 04.2024
Interpreter
LanguageLine Solutions
02.2022 - 03.2024
Boca Ciega High School
Psychology
Keiser University
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