Summary
Overview
Work History
Education
Skills
Timeline
TruckDriver

Dorrain Williams

Fountain,CO

Summary

Dynamic professional with a proven track record at First Fleet Inc, showcasing strong work ethic and exceptional customer service skills. Expert in maintaining safety standards and enhancing customer satisfaction, leading to significant repeat business. Skilled in team management and motivation, with a focus on achieving top-notch service delivery and operational efficiency.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

42
42
years of professional experience

Work History

Truck Driver

First Fleet Inc
10.2018 - 11.2024
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained a professional appearance as a representative of the company and provided excellent customer service

Live Nursery Sales Specialist

Lowe's
05.2008 - 10.2018
  • Conducted educational workshops on plant care topics, fostering community engagement and brand loyalty.
  • Optimized workspace organization, facilitating efficient workflow among team members during peak hours.
  • Kept up-to-date with industry trends and new products, ensuring relevant knowledge to best serve customers'' needs.
  • Developed long-lasting relationships with customers by offering follow-up support on plant purchases, resulting in repeat business.
  • Answered phone calls from customers and vendors

Manager

Wendy's of Colorado Springs
02.1983 - 05.2008
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Education

Associate of Science - Medical Assisting

Corinthian College
Colorado Springs, CO

GED -

Pikes Peak Community College
Colorado Springs, CO
06-2007

Skills

  • Strong work ethic
  • Self-motivation and discipline
  • Strong customer service skills

Timeline

Truck Driver

First Fleet Inc
10.2018 - 11.2024

Live Nursery Sales Specialist

Lowe's
05.2008 - 10.2018

Manager

Wendy's of Colorado Springs
02.1983 - 05.2008

Associate of Science - Medical Assisting

Corinthian College

GED -

Pikes Peak Community College

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Dorrain Williams