Dorreal Cook

I relocated from Illinois to Texas, It's been hard to get childcare for my toddler, so I've had a hard time to find a work from home job. Now, my toddler will be going to elementary school full time with her older siblings and I'm available to work now. I'm ready to get back to working.

• Check Patients In To Be Registered For Radiology Appointments
• Assist Patient Access Representatives With Registration.
• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

• Observe And Report
• Monitor Camera Monitors For Entrances.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Improved overall security by conducting regular patrols and monitoring surveillance systems.

• Answering Inbound Calls
• Get Customers Set Up With Cable Service
• Modify Current Customers Service Plans
• Collect Important Information From Customers.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.

• Answer Inbound Calls
• Make Guests Reservations With The La Quinta Inn Hotel
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.