Dorreena Gray
St Petersburg,Florida
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
RobGraham Enterprise
08.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Administrative Assistant In Sales Support
USA Group Energy
05.2023 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
Education
No Degree - Business Administration And Management
St. Petersburg College
Clearwater, FL05.2027
GED -
St. Petersburg Collegiate High School
Saint Petersburg, FL07.2022
Skills
- Complaint resolution
- Conflict Mediation
- Professional telephone demeanor
- Problem-solving abilities
- Active Listening
- Recordkeeping strengths
- Administrative Support
- Critical Thinking
- Scheduling
- Clerical Support
- Conflict Resolution
- Office Administration
- Quality Assurance
- Data Entry
- Relationship Building
- Customer and client relations
- Documentation and Recordkeeping
- Internal Communications
- Complex Problem-Solving
- Professional Communication
- Time Management
- Computer Skills
- Verbal Communication
- Meticulous attention to detail
- Contract agreement preparation
- Workflow Planning
- Records Management
Timeline
Customer Service Representative
RobGraham Enterprise
08.2023 - Current
Administrative Assistant In Sales Support
USA Group Energy
05.2023 - 08.2023
No Degree - Business Administration And Management
St. Petersburg College
GED -
St. Petersburg Collegiate High School
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