DORRIAN ROBINSON-HEARD
DeSoto
Summary
To obtain a rewarding position within a company or organization that offers a productive environment in which I can enhance my skills and abilities, as well as allow me to maximize my customer relations experience and offer room for growth and advancement.
Overview
18
18
years of professional experience
Work History
Housekeeper
Rio hotel
Las Vegas
01.2024 - 01.2025
- Cleaning and maintaining guest rooms to ensure guest comfort.
- This involves stocking a housekeeping cart.
- Thoroughly cleaning rooms, including bathrooms.
- Using a Room Assignment Sheet to schedule cleaning duties and track room statuses, like vacant, occupied, or checked out.
Inventory Clerk
Aristocrat Gaming Technology
Las Vegas
07.2022 - 12.2023
- Reconcile discrepancies in inventory records, investigate any variances, and take corrective actions.
- Maintain an accurate and up-to-date inventory system, tracking all items and their respective quantities.
- Perform daily cycle counts to verify the accuracy of inventory levels, and identify any potential issues.
Cashier
Walmart Neighborhood Market
Las Vegas
01.2022 - 07.2022
- Company Overview: CustomerService
- Primary roles include scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers
- Responsible for handling returns and answering questions about merchandise, store policies, and ongoing promotions
- CustomerService
Supervisor of Customer Service Call Center Team
Logisticare
Las Vegas
05.2015 - 03.2020
- Hire, train and onboard new call center agents as required to meet quotas for inbound calls from medicaid members to set up medical transportation
- Monitor and evaluate the quality of inbound/outbound calls for approximately 20-25 employees
- Provide coaching and assistance to call center agents on an ongoing basis
- Process weekly sales leads reports for submission to management
- Oversee and ensure conflict resolution between associates and customers
- Ensure that all employees follow the company's best practices for call center management and operations
- Develop presentations and talks to motivate and educate call center agents
- Communicate company goals to associates so every employee understands his or her role
- Conduct periodic surveys of customers and potential customers to ensure quality control
- Use Logisticare data management system to enter accurate information, trip authorization, documenting and resolving complaints and issues
- Identify key issues and provide coaching for improvement, provide feedback to team managers during team meetings for improvement of the QA team
- Performed various other duties such as assigned projects and office work
Assistant Manager/Customer Service/Sales
Domale Unlimited
Maricopa
04.2010 - 04.2015
- Supervise and assist employees with inbound calls from customers, placing product orders, process payments, packing and shipping, process merchandise returns, stocking and inventory control
- Make outbound calls to customers to resolve issues, concerns and special requests
- Maintain scheduling of employees and payroll accounts
Customer Service/Reservation Agent/Sales
U-Haul
06.2013 - 03.2015
- Received inbound reservation/sales calls for rental of various forms of moving equipment provide quotes and current deals/specials
- Earned commission-based sales incentives for product upgrades
Certified Nursing Assistant
Private Duty
Maricopa
05.2010 - 06.2013
- Monitor and chart vital signs including temperature, pulse, respiration and blood pressure
- Chart changes in patient condition, behavior, daily activities, food and liquid intake, urine and bowel output, empty catheter bag
- Medication management and reminders
- Helped with meal preparation and light housekeeping
- Assisted with bathing, dressing, grooming, toileting, incontinent care, ambulation, meal preparation, eating, companionship, light housekeeping, accompany patient to appointments, run errands
Assistant Manager/Customer Service/Sales
Boot World
El Cajon
09.2006 - 04.2010
- Supervised employees in the sale of various retail merchandise and accessories
- Continually met or exceeded sales goals while displaying prompt, courteous, knowledgeable and professional customer service
- Processed cash and card transactions
- Kept accurate opening and closing counts
- Received mail, packages and inventory, maintained back stock, process shipped/received mail ordered merchandise
Education
Diploma -
Junipero Serra High School
San Diego, CA06.2007
Skills
- Organizational skills
- Communication skills
- Problem solving
- Task prioritization
- Time management
- Customer service
- Stocking supplies
- Inventory management
References
References available upon request.
Timeline
Housekeeper
Rio hotel
01.2024 - 01.2025
Inventory Clerk
Aristocrat Gaming Technology
07.2022 - 12.2023
Cashier
Walmart Neighborhood Market
01.2022 - 07.2022
Supervisor of Customer Service Call Center Team
Logisticare
05.2015 - 03.2020
Customer Service/Reservation Agent/Sales
U-Haul
06.2013 - 03.2015
Certified Nursing Assistant
Private Duty
05.2010 - 06.2013
Assistant Manager/Customer Service/Sales
Domale Unlimited
04.2010 - 04.2015
Assistant Manager/Customer Service/Sales
Boot World
09.2006 - 04.2010
Diploma -
Junipero Serra High School
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