Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dorrie Jackson

San Antonio

Summary

Dynamic individual with hands on experience in the area of processing claims(DME, Outpatient, Inpatient, Transplant, Outpatient Rehab, and many other claim types) Experienced in both Southwest Region for Secure Members and Western Region E&I and SH. Eager to contribute to team success and further develop professional skills. Bring positive attitude and commitment to continuous learning and growth. Also assist in processing REVA for both SW and Western regions. Assisted in training DME/Out Patient rehab in 2024 with temps to help in cleaning up inventory for the migration of Secure from Nice to Unet. Still assist with last lingering claims from 2024 and older on the SW Secure side in cleaning up inventory. In past years have met QVC several times. Goal Oriented, reliable, swift capacity to learn and apply new skills.

Overview

46
46
years of professional experience

Work History

Sr. Customer Service Representative/Western & SW/O

Optum Global Advantage
10.2007 - Current
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion of processing claims.
  • Developed comprehensive knowledge of company products and services in order to provide accurate information to ensure processing the claims correctly the first time.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Assisted trainer in 2023 -2025 in training temps to process DME and Outpatient Rehab claims in the South Region in the migration from Nice to Unet

Supervisor in Training For New Medicare Part D

South Texas Medicare
07.2005 - 07.2007
  • Achieved operational excellence through consistent monitoring and evaluation of team performance.
  • Increased customer satisfaction with effective communication and timely resolution of issues.
  • Established clear expectations for team members, leading to increased accountability and better overall performance.
  • Improved safety standards by conducting thorough inspections and enforcing strict compliance with regulations.
  • Boosted team morale with regular recognition of outstanding contributions and accomplishments.

Senior Customer Service Representative

Southwestern Bell Telephone & AT&T
03.1979 - 04.2004
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
  • Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
  • Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.

Education

Associate of Arts - Machine Accounting

San Antonio Commercial And Technical College
San Antonio, TX
07-1970

High School Diploma -

Sam Houston High School AKA Sam Houston Hurricanes
San Antonio, TX
06-1969

Skills

  • Complaint resolution
  • Order processing
  • Billing adjustments and refunds
  • Quality assurance
  • Payment processing
  • Problem resolution
  • Understanding customer needs
  • Teamwork and collaboration
  • Calm and professional under pressure

Timeline

Sr. Customer Service Representative/Western & SW/O

Optum Global Advantage
10.2007 - Current

Supervisor in Training For New Medicare Part D

South Texas Medicare
07.2005 - 07.2007

Senior Customer Service Representative

Southwestern Bell Telephone & AT&T
03.1979 - 04.2004

Associate of Arts - Machine Accounting

San Antonio Commercial And Technical College

High School Diploma -

Sam Houston High School AKA Sam Houston Hurricanes

Similar Profiles

CREATE PROFILE
Dorrie Jackson