Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Work
Timeline
Generic

DORSEITTIA M. SULYANS-PO

Summary

Education professional prepared to contribute to student development and instructional support. Proven success in assisting lead teachers with lesson delivery and classroom activities. Reliable team player focused on collaborative efforts and adaptability to changing educational needs. Proficient in classroom management and instructional techniques.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Badcock Home Furniture and More
05.2018 - 10.2024
  • Cash management
  • Daily bank deposit
  • Setting up customer account
  • Handling customer complaints
  • Updating Sales
  • Managing Up keep of the store
  • Writing and completing Employee work schedule and time sheet
  • Help with the logistic of the delivery driver
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Team Lead/ Medical Service Associates

Affiliated Computer Services /Xerox
11.2012 - 05.2016
  • Handled escalation issues referred to management in a timely matter; that includes complaints, system errors, incorrect information by provided resolution and recommendations
  • Served as the subject matter expert for 150 employees to enhance the quality of work and smooth workflow
  • Investigated and researched complex inquiries by providing appropriated steps and resolutions
  • Coordinated confidential faxes to designated queues to validate HIPAA procedure.
  • Trained in and out state employees to ensure consistency of workflow at all locations

Substitute Teacher, K-12

DC Prep Public Charter School
10.2010 - 06.2011
  • Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
  • Upheld classroom routines to support student environments and maintain consistent schedules.

After School Instructor (Seasonal)

DC Prep Extended Program
10.2010 - 06.2011
  • Instructed underprivileged students in reading and math to provide extended educational activities beyond normal school hours to increase learning
  • Created an interactive curriculum to promote a variety of active learning for all types of learners
  • Continuously refined instructional practices through ongoing professional development, ensuring that the after-school program remained current with best practices in education.

Instructor (Seasonal)

Boys and Girls Club
06.2009 - 10.2009
  • Collected program dues and other funds designated for off-site activities and provided written receipts to the participants
  • Instructed under privileged students in reading and math to provide extended educational activities beyond normal school hours to increase learning

After School Teacher

Ace It Tutors
10.2008 - 05.2009
  • Instructed underprivileged students in reading and math to provide extended educational activities beyond normal school hours to increase learning
  • Improved student comprehension by utilizing varied teaching methods and adapting to individual learning styles.
  • Tutored and assisted children in small groups to help them master assignments and reinforce learning concepts.

Cashier/Retail Associates

Klothes Rush
07.2008 - 09.2008
  • Answered the phone in a professional matter that representative the quality of services and care daily to promote customer satisfaction
  • Collected different forms of monetary such as cash, credit and check accurately

Sales and Services

Alaska Tours for Greyline of Alaska
05.2008 - 09.2008
  • Performed all functions pertaining to the sales and servicing of company's tours including embarking and disembarking
  • Collected different forms of monetary such as cash, credit and check accurately while in the field
  • Documented sales transactions and provided appropriate vouchers while ensuring accurate bookkeeping including problematic issues that required immediate resolutions

Education

Certified Billing and Coding Specialist -

Vance Granville Community College
Henderson, NC
09.2016

Certified CPR - undefined

Vance Granville Community College
Henderson, NC
11.2016

Certified OSHA - undefined

Vance Granville Community College
Henderson, NC
09.2016

Bachelor of Science - Social Work, Psychology

Weber State University
Ogden, UT
05.2007

Skills

  • Skilled professional with excellent interaction with children with different educational abilities
  • Patience and flexibility
  • Cultural sensitivity
  • Learning difficulties experience
  • Parent-teacher communication
  • Lesson planning

Accomplishments

Sunshine Shine Group is a program I started to improve school attendance


Volunteer Work

Over 100 hours at OPS

Upper bound summer program

Girls on the Run assistant 2014

Americorps member

American read

Guardian ad Litem

Timeline

Assistant Manager

Badcock Home Furniture and More
05.2018 - 10.2024

Team Lead/ Medical Service Associates

Affiliated Computer Services /Xerox
11.2012 - 05.2016

Substitute Teacher, K-12

DC Prep Public Charter School
10.2010 - 06.2011

After School Instructor (Seasonal)

DC Prep Extended Program
10.2010 - 06.2011

Instructor (Seasonal)

Boys and Girls Club
06.2009 - 10.2009

After School Teacher

Ace It Tutors
10.2008 - 05.2009

Cashier/Retail Associates

Klothes Rush
07.2008 - 09.2008

Sales and Services

Alaska Tours for Greyline of Alaska
05.2008 - 09.2008

Certified CPR - undefined

Vance Granville Community College

Certified OSHA - undefined

Vance Granville Community College

Bachelor of Science - Social Work, Psychology

Weber State University

Certified Billing and Coding Specialist -

Vance Granville Community College

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