Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dorsia Talley

Union,MS

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

13
13
years of professional experience

Work History

Medical Assistant

Ochsner
04.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Taught patients about medications, procedures, and care plan instructions.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Hair Braider

Self Employed
08.2019 - Current
  • Pampered clients to increase repeat business.
  • Recommended products to extend life of braids.
  • Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
  • Educated customers on products to maximize benefits.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.

Manager

Cash Money LLC
10.2018 - 12.2019
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Court filing


Sales Associate

Stage Stores
08.2016 - 10.2018
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed efficient cash register operations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Assistant Manager

Newton Junction
01.2015 - 07.2016
  • Reviewed sales and gross profit report to assess company efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.

Assistant Manager

Stage Stores
04.2014 - 01.2015
  • Assisted sales team with completing customer transactions and managing issues.
  • Trained new associates in successful sales and performance strategies.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Organized promotional events and interacted with community to increase sales volume.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Trained employees in suggested selling and merchandising techniques to meet sales quotas.

Assistant Manager

Main Street Junction
04.2011 - 07.2013
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Med Lab Training
Richland, Ms
04.2024

High School Diploma -

Union High School
Union, MS
05.2010

Skills

  • Patient-focused care
  • Medical Terminology
  • Patient Scheduling
  • HIPAA Compliance
  • Knowledge of EKG rhythm interpretation
  • Vital signs monitoring
  • Patient oral care
  • Reliable team player
  • Customer Service
  • Vital Sign Monitoring

Timeline

Medical Assistant

Ochsner
04.2024 - Current

Hair Braider

Self Employed
08.2019 - Current

Manager

Cash Money LLC
10.2018 - 12.2019

Sales Associate

Stage Stores
08.2016 - 10.2018

Assistant Manager

Newton Junction
01.2015 - 07.2016

Assistant Manager

Stage Stores
04.2014 - 01.2015

Assistant Manager

Main Street Junction
04.2011 - 07.2013

Med Lab Training

High School Diploma -

Union High School

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Dorsia Talley