Dorsie Croom

Work History

Patient Access Coordinator

University Of Arkansas For Medical Sciences, UAMS

10.2022 - Current

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Stayed calm under pressure to and successfully dealt with difficult situations.
Obtained over 50 patient's insurance information and determined eligibility for benefits for specific services rendered.
Trained new staff on hospital processes and procedures.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Providing excellent customer service by promptly answering patient inquiries.
Educated patients on importance of preventive health care and insurance coverage.
Answered incoming calls, scheduled appointments and filed medical records.
Greeted and assisted patients with check-in procedures.
Followed document protocols to safeguard confidentiality of patient records.
Engaged with patients to provide critical information.
Delivered support to medical staff in completion of patient paperwork.
Resolved customer complaints using established follow-up procedures.
Helped address client complaints through timely corrective actions and appropriate referrals.
Monitored patient flow throughout day to maintain appointment times and schedules.
Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
Collected and transported specimens to prepare for lab testing.
Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
Monitored changes in coding regulations to provide recommendations for compliance.
Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
Correctly coded and billed medical claims for various hospital and nursing facilities.
Created and maintained up-to-date patient medical records to enable tracking history and preserve consistent information.
Utilized electronic medical record systems to store, retrieve and process patient data.
Input data into computer programs and filing systems.
Followed up with medical staff regarding missing information in patient records.
Tracked and monitored requests for medical records release.
Assisted in preparation of medical reports for external parties.
Assisted in training new staff on medical record processing and filing procedures.
Identified new methods to optimize medical records management.
Reviewed patient charts to better understand health histories, diagnoses, and treatments.
Resourcefully used various coding books, procedure manuals, and on-line encoders.
Interacted with physicians and other healthcare staff to ask questions regarding patient services.
Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
Verified signatures and checked medical charts for accuracy and completion.
Communicated with insurance companies to research and resolved coding discrepancies.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
Answered over 50 incoming calls, scheduled appointments and filed medical records

OB Technician

Parkland Hospital

08.2021 - 10.2022

Maintained accurate patient charts and medical records.
Cleaned and sterilized instruments, equipment and surfaces.
Monitored patient vital signs, lab results and other indicators of health.
Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
Operated and maintained medical equipment used to diagnose and treat patients.
Utilized medical software to document and track patient progress.
Cared for patients by providing personal assistance and ambulation.
Performed diagnostic tests and reported results to healthcare providers.
Participated in hospital and clinic staff meetings to discuss patient care.
Evaluated patient histories and medical records for accuracy and completeness.
Called patients post-procedure to inquire about status, recovery and questions.
Instructed patients in at-home care and continued treatments.
Educated patients and caregivers on proper ways to use breathing apparatuses at home.
Set up over 40 sterile equipment for delivery.
Prepares labor room and post-partum rooms for patient occupancy and assist with clean up.
CBC checks.
Completion and witnessing of Paternity Declaration forms.
Washing instruments and packing them for sterilization.

Coordinator's Assistant

Baptist Spine Clinic

01.2020 - 06.2021

Coached employees through day-to-day work and complex problems.
Entered data, generated reports, and produced tracking documents.
Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Gathered and organized materials to support operations.
Tracked records, filed documents and maintained communication between clients to manage office activities.
Prepared agendas and took notes at meetings to archive proceedings.
Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Coordinated with human resources department to handle payroll and personnel databases.
Handled incoming and outgoing shipping and receiving activities.
Collected and analyzed business data from various departments to prepare reports and presentations for management.
Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Coordinated and scheduled meetings and appointments.
Created and maintained detailed records of all office activities.
Assisted with onboarding of new employees.
Processed incoming and outgoing mail and packages according to established procedures.
Utilized office management software to record and track customer information.
Answered and managed over 40 incoming and outgoing calls while recording accurate messages for distribution to office staff.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Unit Secretary, Labor and Delivery

University Of Arkansas For Medical Sciences, UAMS

03.2018 - 01.2020

Managed incoming calls and directed to appropriate department.
Maintained patient confidentiality in line with HIPAA regulations.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Organized paperwork such as charts and reports for office and patient needs.
Provided information for patient admissions and discharges to foster timely processing.
Supported office staff and operational requirements with administrative tasks.
Transcribed doctors' medication orders, lab test requests, and care plans.
Processed lab paperwork and requests according to physicians' orders.
Enhanced office productivity by handling high volume of callers per day.
Performed various administrative tasks by filing, copying and faxing documents.
Processed patient bills and payments, double checking information for accuracy.
Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Prepared and processed over 20 patient referrals and transfer requests.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Received and routed laboratory results to correct clinical staff members.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Assisted with medical coding and billing tasks.
Managed office bookkeeping with insurance billing and patient payments.
Conducted patient intake interviews, recording and documenting relevant information.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Registered and verified patient records before triage with most up-to-date information.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Processed medical insurance claims and payments.
Obtained payments from patients and scanned identification and insurance cards.
Placed new supply orders, managed inventory and restocked clerical spaces.

Summary

Overview

Work History

Patient Access Coordinator

OB Technician

Coordinator's Assistant

Unit Secretary, Labor and Delivery

Education

No Degree - Coding

No Degree - Nursing

No Degree - Certified Nursing Assistant

Skills

Certification

Reference

Work Availability

Timeline

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