Dorthy Warne
Sheboygan
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Guest Service Representative
Kwik Trip
07.2019 - Current
- Assisted guests with resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Azura Memory Care
Caregiver
03.2014 - 07.2019
- Monitored resident safety, implementing measures such as fall prevention protocols and secure wander management systems.
- Established a compassionate atmosphere in the Memory Care unit by fostering a culture of empathy and understanding among staff members.
- Reduced instances of behavioral issues by implementing innovative memory care techniques and activities.
- Assessed individual resident needs regularly, making necessary adjustments to their personalized care plans as needed.
- Implemented best practices in dementia care, staying up-to-date on industry trends and research findings for continuous improvement of the program.
- Oversaw medication administration, ensuring accuracy and adherence to physician orders for optimal resident health outcomes.
Luther Manor
Caregiver
02.2008 - 03.2014
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
High School Diploma -
Wauwatosa West High School
Wauwatosa, WI06.2010
Skills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
Timeline
Guest Service Representative
Kwik Trip
07.2019 - Current
Azura Memory Care
Caregiver
03.2014 - 07.2019
Luther Manor
Caregiver
02.2008 - 03.2014
High School Diploma -
Wauwatosa West High School
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