DORUK GURUNLU
Santa Rosa Beach,FL
Summary
Results-driven General Manager with extensive experience in restaurant operations. Skilled in budgeting, menu development, and customer relationship management, aiming to foster team collaboration and improve guest satisfaction through strategic leadership.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
GENERAL MANAGER
BOSFORO SEAFOOD AND STEAK
Miramar Beach, FL
07.2023 - Current
- Managed daily operations of seafood and steak restaurant.
- Oversaw staff scheduling and training to ensure service quality.
- Developed menus focusing on seasonal ingredients and customer preferences.
- Ensured compliance with health regulations and safety standards.
- Coordinated inventory management and supplier relationships for fresh produce.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Fostered team collaboration to improve service efficiency and morale.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
MANAGER/Sommelier
EMERIL'S COASTAL
Miramar Beach, FL
05.2021 - 07.2023
- Curated diverse wine selections to enhance dining experiences at a renowned coastal restaurant.
- Educated staff on wine pairings to improve customer service and satisfaction.
- Conducted regular inventory assessments to maintain optimal stock levels and quality.
- Led wine tastings for guests, showcasing unique selections and regional specialties.
- Collaborated with kitchen staff to create harmonious food and wine pairings.
- Implemented seasonal wine lists that reflected current trends and customer preferences.
- Managed beverage program, menu development, staffing, inventory management and service operations.
- Evaluated customer preferences for certain types of wines when selecting inventory.
- Performed regular quality control checks on bottles stored in the restaurant's cellar.
- Organized tastings for staff members as part of ongoing education initiatives.
- Organized tasting events for customers to sample various types of wines.
- Collaborated with chefs to create special menus that incorporated appropriate food-wine pairings.
- Maintained records of all transactions related to purchasing, storing, and selling wine.
- Reviewed feedback from customers regarding their experience with different wines.
- Monitored sales reports to ensure consistent rotation of stock items, and maximize profit margins.
- Made wine recommendations with knowledge and confidence of correct wine and food pairings.
- Demonstrated comprehensive knowledge of international wines, characters, and vintage merits along with detailed knowledge of house wines.
Food and Beverage Manager
HOTEL EFFIE
SANDESTIN, Florida
12.2020 - 05.2021
- Managed daily operations of food and beverage services.
- Coordinated with kitchen staff for menu planning and execution.
- Trained and supervised team members to enhance service quality.
- Developed inventory management processes for supplies and equipment.
- Ensured compliance with health and safety regulations in dining areas.
- Collaborated with marketing team for promotional events and initiatives.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages.
- Performed regular price comparisons with vendors in order to obtain the best possible deals on food ingredients.
- Developed marketing strategies aimed at increasing business through promotions or targeted campaigns.
SOMMELIER/SERVER
PESCADO
Rosemary Beach, Florida
04.2018 - 04.2020
- Curated wine selections to enhance dining experiences at PESCADO.
- Conducted wine tastings to educate staff and guests on varietals.
- Developed and updated the wine list to reflect current offerings.
- Trained new staff on wine service standards and product knowledge.
- Shared wine knowledge with employees, encouraging team to develop wine knowledge through regular training sessions.
Server
HAVANA BEACH
Rosemary Beach, Florida
09.2016 - 04.2018
- Provided excellent customer service in a fast-paced beachside restaurant.
- Took accurate orders and communicated them to kitchen staff efficiently.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Handled cash and processed payments accurately at the end of each shift.
- Resolved customer complaints promptly to enhance guest satisfaction levels.
FLOOR SUPERVISOR
ALYS BEACH
ALYS BEACH, FL
03.2009 - 08.2016
- Supervised daily operations and staff activities at luxury resort community.
- Trained and mentored team members to enhance performance and service standards.
- Implemented processes to improve workflow efficiency among team members.
- Conducted regular inspections of facilities to ensure cleanliness and safety compliance.
Education
Bachelor of Arts - Economics
UNIVERSITY OF ISTANBUL
ISTANBUL TURKEY06-2004
Skills
- Staff management
- Menu development
- Inventory control
- Compliance management
- Budgeting
- Customer relationship management
Certification
ADVANCED SOMMELIER CMS 2020
Timeline
GENERAL MANAGER
BOSFORO SEAFOOD AND STEAK
07.2023 - Current
MANAGER/Sommelier
EMERIL'S COASTAL
05.2021 - 07.2023
Food and Beverage Manager
HOTEL EFFIE
12.2020 - 05.2021
SOMMELIER/SERVER
PESCADO
04.2018 - 04.2020
Server
HAVANA BEACH
09.2016 - 04.2018
FLOOR SUPERVISOR
ALYS BEACH
03.2009 - 08.2016
Bachelor of Arts - Economics
UNIVERSITY OF ISTANBUL