Doruntine Dushi
Mamaroneck,NY
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server
Terra Of Greenwich
2022.09 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
3 Giovani
2021.06 - 2022.07
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Office Administrator
Scope Realty
2020.10 - 2021.06
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Edited documents to improve accuracy of language, flow, and readability.
- Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
Hostess
Benjamin Steakhouse
2019.06 - 2020.10
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
- Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
Education
Bachelor of Arts - Applied Psychology
Lehman College of The City University of New York
The Bronx, NY05.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- High-volume dining
- Performance Improvement
- Guest Relations Management
- Allergy awareness
- Team Player
- Reliable and Responsible
- Warm and Friendly
Languages
English
Full Professional
Albanian
Native or Bilingual
Spanish
Limited Working
Italian
Limited Working
Timeline
Server
Terra Of Greenwich
2022.09 - Current
Server
3 Giovani
2021.06 - 2022.07
Office Administrator
Scope Realty
2020.10 - 2021.06
Hostess
Benjamin Steakhouse
2019.06 - 2020.10
Bachelor of Arts - Applied Psychology
Lehman College of The City University of New York
Similar Profiles
SACHIKA CHATTAMSACHIKA CHATTAM
ELICOS Teacher at Greenwich CollegeELICOS Teacher at Greenwich College
Vincent Concepcion-PinedaVincent Concepcion-Pineda
Waitstaff/Server at The Seasons East GreenwichWaitstaff/Server at The Seasons East Greenwich
Lindsay DoyleLindsay Doyle
Snack Bar Attendant at The Field Club of GreenwichSnack Bar Attendant at The Field Club of Greenwich