Dory Marin Hillen

• Resolved customer complaints in a timely manner.
• Implemented efficient systems for tracking stock movement.
• Prepared monthly reports on sales figures, expenses, profits.
• Established customer service standards and monitored staff compliance.
• Recruited, trained and supervised new employees.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Managed multiple projects simultaneously while adhering to tight deadlines.
• Traveled to other states to train new store managers.

• Wrote and developed the new operations manual for the company.

• Oversaw 6 retail stores while continuing to oversee my own store.

• Was the Regional Computer Software trainer as was the District trainer.

• Resolved customer complaints in a timely manner while maintaining excellent customer relations.
• Conducted regular meetings with staff members to discuss progress towards goals and objectives set forth by the company.
• Reviewed financial statements on a daily basis to monitor overall performance of the business unit.
• Analyzed market trends to forecast future needs of customers and adjust business plans accordingly.

• Monitored restaurant occupancy and adjusted seating as needed.
• Demonstrated strong organizational skills when handling multiple tasks simultaneously.
• Resolved customer complaints quickly and efficiently while maintaining professional demeanor at all times.
• Tracked seated guests and available seating using computer-based and mobile reservation software.