Dorynda Jeanty
Owings Mills,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Relationship - Quality Assurance Specialist
Broadridge
11.2022 - 08.2023
- Managed multiple projects in deadline-driven environment
- Maintained relationships with clients throughout the entirety of their project
- Acted as a liaison between clients and internal departments in facilitating issue resolution
- Ensured accurate and timely processing of requests
- Conducted quality document review before printing and distribution
- Maintained quality of printing products
- Ensured compliance with laws and regulations
- Documented new and existing processes
- Proofread and edited documents
Office Assistant Manager & Bookkeeper
Americard Processing Systems
10.2021 - 11.2022
- Managed office operations and procedures
- Maintained office supplies inventory and ordered supplies as needed
- Ensured that all office documents are up to date and properly stored
- Managed filing systems and records
- Assisted Management in interviewing, hiring, onboarding & processing new hires
- Helped merchants order suitable credit card machines for their businesses
- Assisted clients with troubleshooting issues with credit card machines
- Prepared credit card machines for downloads
- Negotiated and processed visa, Mastercard, Amex, and Discover percentage fees and applications to different credit card processing platforms
- Communicated with banks for Fraud analysis assistance
- Set up charts of accounts; incomes, expenses, liabilities, assets and equity
- Set up customers, suppliers/vendors, sent invoices/credit memos and recorded receipt of payment
- Input bills and recorded payments
- Reconciled and connected bank accounts - matched bank transactions
- Managed payroll in Quickbooks online
- Recorded sales to customers, purchases of inventory, shareholder loans, account transfers, and journal entries
- Generated financial reports; Profit & Loss Statement (Income Statement), Balance Sheet and Trial Balance
- Handled some aspects of taxes; set up sales tax in products and services, recorded sales tax payment and tax filing using accrual vs cash basis.
Accounting Assistant & Accounts Payable clerk
Associa Community Management
06.2019 - 09.2021
- Coded invoices, Performed data entry and Maintained accurate records
- Researched and resolved payment discrepancies with a high level of customer service
- Ensured payments are set to release accurately and internal controls are set up correctly
- Reconciled accounts
- Resolved problems/discrepancies
- Routed invoices for internal approval and ensured timely answers
- Investigated discrepancies in vendor balances and work with internal partners and vendors to resolve.
Education
Bachelor of Arts - Political Science
University of Maryland, Baltimore County
05.2019
Skills
- Quickbooks Online – Intermediate
- Microsoft Office – Intermediate
- Prolaw – Advanced
- NetDocuments – Advanced
- Relativity – Beginner
- Strongroom – Advanced
- Goldmine – Intermediate
- Indesign – Intermediate
- Atlassian JIRA
- Customer Service
Languages
French
Professional Working
Haitian Creole
Native or Bilingual
Timeline
Customer Relationship - Quality Assurance Specialist
Broadridge
11.2022 - 08.2023
Office Assistant Manager & Bookkeeper
Americard Processing Systems
10.2021 - 11.2022
Accounting Assistant & Accounts Payable clerk
Associa Community Management
06.2019 - 09.2021
Bachelor of Arts - Political Science
University of Maryland, Baltimore County