Doryvette Franco
Summary
Highly driven General Manager and Operations Specialist, successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer- and team-oriented, with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
12
12
years of professional experience
Work History
General Manager
Pep's on Grand
New York, New York
08.2023 - Current
- Oversaw daily operations and ensured smooth restaurant functionality.
- Managed staff scheduling to optimize team performance and coverage.
- Enhanced customer service standards through staff guidance and support.
- Conducted regular performance evaluations to improve team productivity and morale.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Led marketing initiatives to promote specials and events effectively.
- Developed and implemented menus in alignment with seasonal ingredients and trends.
- Enforced cleanliness standards throughout the restaurant to promote a safe workspace.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
Cafe Operations Specialist
La Colombe Coffee Roasters
03.2016 - 07.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Oversaw financial management, budget management, accounting and payroll activities and employee information and benefits.
- Measured and reviewed performance via KPIs and metrics.
- Responded to information requests regarding performance and productivity from superiors, providing specific documentation.
- Enforced federal, state, local and company rules for safety and operations.
Cafe Manager
La Colombe Coffee Roasters
11.2013 - 07.2022
- Provided leadership, insight and mentoring to newly hired and existing employees
to supply knowledge of various company programs. - Produced SOPs to document workplace procedures and optimize productivity
through standardization. - Recruited, hired and trained staff on company policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Oversaw financial management, budget management, accounting and payroll
activities and employee information and benefits. - Enforced federal, state, local and company rules for safety and operations.
- Improved morale and management communication by creating employee
recognition and rewards practices. - Resolved problems or concerns to the satisfaction of involved parties.
- Consistently maintained high levels of cleanliness, organization, storage and
sanitation of food and beverage products to ensure quality. - Took inventory of supplies and equipment and placed new orders to maintain stock
levels. - Reconciled daily transactions, balanced cash registers and deposited cafe earnings at
bank.
Education
Bachelor of Arts - Liberal & Jewish Studies, History And Psychology
SUNY Purchase
Purchase, NYSkills
- Friendly and Outgoing
- Teamwork and Collaboration
- Verbal and Written Communication
- Customer Service and Relations
- Quality Assurance
- Time Management and Prioritization
- Employee Development
- Adaptability and Flexibility
- Multitasking and Organization
- Dependable and Dedicated
Accomplishments
In 2017 I relocated from New York to Los Angeles to open and operate La Colombe Coffee's first five cafes on the west coast. As part of a small management team I consulted on layout, design and functionality of each location, oversaw cafe buildouts, trained over thirty new employees and supervised the quality assurance of the coffee program. In my ten years with La Colombe, I mentored countless team members that went on to become managers, assistant managers, trainers, technicians and sales representatives. As manager and operations specialist, I learned how to repair and maintain crucial machinery and equipment and I worked to further develop the customer service skills I acquired during more than fifteen years in the service/hospitality industry.
References
References available upon request.
Timeline
General Manager
Pep's on Grand
08.2023 - Current
Cafe Operations Specialist
La Colombe Coffee Roasters
03.2016 - 07.2023
Cafe Manager
La Colombe Coffee Roasters
11.2013 - 07.2022
Bachelor of Arts - Liberal & Jewish Studies, History And Psychology
SUNY Purchase
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