Dosha Jakub

Customer Service Representative

Target Retail

Hamilton

10.2007 - Current

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Provided accurate information about products and services to customers.
Resolved customer complaints promptly and efficiently.
Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Provided exceptional customer service to ensure customer satisfaction.
Developed positive relationships with customers through friendly interactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Developed strong relationships with customers by providing personalized assistance and support.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Supported sales team members to drive growth and development.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Gathered customer feedback through surveys and used the data to improve customer service.
Maintained a high level of professionalism when dealing with difficult customers.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Answered customer inquiries and provided accurate information regarding products and services.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Prioritized and organized tasks to efficiently accomplish service goals.
Recognized by management for providing exceptional customer service.
Exceeded customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Completed day-to-day duties accurately and efficiently.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Overview

Work History

Customer Service Representative

Education

High School Diploma -

Skills

Timeline

Customer Service Representative

High School Diploma -

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