Dosha Jakub
Hamilton
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Target Retail
Hamilton
10.2007 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong relationships with customers by providing personalized assistance and support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Supported sales team members to drive growth and development.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
High School Diploma -
R.B. Chamberlin High School
Twinsburg, OH06-1981
Skills
- Customer service
- Technical support
- Order tracking
- Product knowledge
- Complaint resolution
- Sales collaboration
- Time management
- Team building
- Problem solving
- Conflict resolution
- Effective communication
- Task prioritization
- Sales transactions
- Customer satisfaction surveys
- Shipping procedures
- Multitasking capacity
- Complaint handling
- Computer skills
- Customer retention
- Teamwork skills
- Product and service solutions
- Creative problem solving
- Assertiveness
- Problem-solving
- Resourcefulness
- Excellent communication
- Adaptive team player
- Refunds processing
- Time management abilities
- Retail store support
- Positive and professional
Timeline
Customer Service Representative
Target Retail
10.2007 - Current
High School Diploma -
R.B. Chamberlin High School