DoShanda Griffey
Jacksonville,FL
Summary
Original Design Consultant with talents in creating new designs in a team environment or independently. Skilled in completing special orders, scheduling, invoicing and various office tasks. Specialties include meeting high sales goals, presenting various design options and keeping customer service at its highest.
Overview
12
12
years of professional experience
Work History
Process Design Consultant
Bank Of America
Jacksonville, FL
08.2020 - Current
- Perform design or redesign of business processes to improve operational efficiency.
- Analyze, implement, and update processes so as to ensure company goals are met.
- Analyze effectiveness of current process in order to develop strategies to improve workflow effectiveness.
- Determine critical root cause analysis to drive strategic change to improve current process environment.
- Ensure full integration of all process and linkage to best practices.
- Provide technical and analytical support on various process strategy.
- Manage and lead design team to achieve process or project objectives.
- Manage multiple projects or initiatives at one time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties
Business Support Specialist
Bank Of America
Jacksonville, FL
10.2017 - 07.2020
- Resolve customer dissatisfaction within 1st Mortgage Fulfillment, Home Equity Fulfillment, as well as Retail and Centralized Sales. Also support Existing Customer Credit concerns not related to delinquency.
- Detailed understanding of Sales and Fulfillment processes, as well as effectively manage pipeline of cases. Addressing Client concerns swiftly and effectively by determining root cause of dissatisfaction, then connecting with appropriate Problem Solver for resolution.
- Budget analysis and recommendations, operations analysis, identification and resolution of workflow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Created Voices Follow-up processes and procedures in share point.
- In-depth knowledge of bank policies and programs and department's functional operations. Direct workflow activities. Workflow coordinator for Voices to ensure correct LOB reaches out and address clients survey. Escalates when necessary.
Foreclosure Specialist
Logs Group LLC, Of America
Jacksonville, FL
05.2016 - 10.2017
- Reviewed incoming wires and communicated availability to funding teams; posted records, debits or credits accounts and reports on, profit and loss and kept records of over million-dollar transfers on daily basis. Daily Audits and review credit limits and review of Equity in property.
- Complete bankruptcy setups within 24 hours from receipt. Perform system updates in relation to step dates in both MSP and BKFS systems
- Prepare Proof of Claim figures and refer to designated attorney office for filing.
- Refer Motions for Relief to designated attorney upon 60th day of delinquency or within 2 days of receiving bankruptcy filing notice or action that warrants motion.
- Request both Post Petition and Payment Change Notices and monitor filing completion due 21 days prior to payment change.
- Complete bankruptcy logouts to RRC, collections, foreclosure and REO with 48 hours of fee reconciliation or approval from client to logout via Exit Audit or OGDON tasks.
- Work queue items within 24 hours of due date including system updates and imaging. Respond to emails within 24 hours of receipt and intercoms within 48 hours of receipt.
Foreclosure Specialist
Bank Of America
Jacksonville, FL
12.2010 - 03.2016
- Evaluated foreclosure litigation paperwork, affidavits and post-sale documents.
- Restructured loans to provide options for eligible candidates following foreclosure.
- Gathered information regarding lien payoff amounts, tax data and credit standing.
- Administered property foreclosures, encompassing proper and timely assignation of cases to realtors.
- Evaluated and examined files with management prior to foreclose sale date to formulate bidding instructions.
- Maintained and updated all portfolios by state given by foreclosure management.
- Performed proper calculations and prepared payoff figures.
- Prepared all notices of default as per terms of deed of trust on mortgage.
Benefit Analyst Specialist
Kelly Services/ ING
Jacksonville, FL
03.2010 - 07.2010
- Updated personnel handbooks and individual records to keep filed accurate and detailed.
- Researched job and worker requirements, occupational trends and structural and functional relationships among jobs and occupations.
- Delivered targeted advise on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches.
- Advised managers and employees on state and federal employment regulations, collective agreements and classification programs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Led projects and analyzed data to identify opportunities for improvement
Education
Jacksonville Business Management Certification –Completion - undefined
Florida State College
6.2017
High School Diploma -
Edward H White High School
06.1998
Skills
- Process Design improvement, Process Mapping, Risk base analysis
- Work flow process and tools, Agile Methodologies, familiar with JIRA
- User Interface(UI)
- Computer Skills & Other Technical Training
- LPS Desktop, MSP, MS Word, Access, Excel, PowerPoint and Visio,
- AS400/iSeries, Landsafe PACER
- EPW, Home Retention Platforms
- ASIS, MLS, SharePoint, and iPortal
- Outlook and Lotus Notes
Timeline
Process Design Consultant
Bank Of America
08.2020 - Current
Business Support Specialist
Bank Of America
10.2017 - 07.2020
Foreclosure Specialist
Logs Group LLC, Of America
05.2016 - 10.2017
Foreclosure Specialist
Bank Of America
12.2010 - 03.2016
Benefit Analyst Specialist
Kelly Services/ ING
03.2010 - 07.2010
Jacksonville Business Management Certification –Completion - undefined
Florida State College
High School Diploma -
Edward H White High School
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