Doshia Conklin
Newport
Summary
Dynamic Site Support Specialist at Bon Secours Mercy Health, adept at enhancing system performance through effective troubleshooting and fostering strong client relationships. Proven ability to boost user adoption rates with tailored training, while managing helpdesk tickets efficiently. Skilled in remote support and documentation, ensuring minimal downtime and maximizing productivity.
A committed support professional with proven ability to manage site operations and resolve technical issues effectively. Known for fostering team collaboration and achieving results in dynamic environments. Reliable and adaptable, with strong problem-solving and communication skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
27
27
years of professional experience
Work History
Site Support Specialist
Bon Secours Mercy Health
04.1998 - Current
- Stayed up-to-date with emerging technologies and trends within the IT industry, applying this knowledge to enhance site support operations and drive continuous improvement.
- Minimized disruptions caused by hardware failures by proactively scheduling routine rounding checks ins and promptly addressing any identified issues before they escalated into larger problems.
- Managed helpdesk tickets effectively, prioritizing urgent requests while still providing timely support for less critical issues.
- Served as a key point of contact for End Users and managing relationships to ensure the timely delivery of changes.
- Boosted productivity by training employees on the proper workflows.
- Enhanced system performance by troubleshooting and resolving technical issues in a timely manner.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Increased user adoption rates for new software solutions by providing tailored training sessions based on individual needs and learning styles.
- Streamlined software installations and updates, ensuring minimal downtime for users.
Education
Associate of Science - Nursing/Paramedicine
Medical College of Ohio
Toledo, OHSkills
- Remote support
- Customer support/service
- Network troubleshooting
- Customer engagement
- Relationship building
- Client communication
- Documentation and reporting
- Troubleshooting and Diagnostics
- Help desk support
- Software installation
- Server management
- Mobile device management
- Ticketing systems
- Time management
- Multitasking Abilities
- Excellent communication
- Team collaboration
Timeline
Site Support Specialist
Bon Secours Mercy Health
04.1998 - Current
Associate of Science - Nursing/Paramedicine
Medical College of Ohio
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