Doster Glass
Mechanical & Maintainance Technician/ Class A transport operator
Leesburg,GA
Summary
Dynamic owner/operator with proven expertise in operations management at Sure Way Auto Carriers. Excelled in client relationship management and enhanced customer satisfaction through exceptional service. Skilled in DOT compliance and route planning, consistently achieving timely deliveries while maintaining safety standards. Strong communicator with a commitment to operational efficiency and team collaboration.
Professional driver prepared to deliver high standards and results. Extensive experience in transporting goods safely and efficiently. Known for strong teamwork, adaptability, and focus on meeting delivery schedules. Skilled in vehicle maintenance and compliance with safety regulations.
Overview
17
17
years of professional experience
Work History
Owner/Operator
Sure Way Auto Carriers
10.2010 - 05.2025
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Trained and motivated employees to perform daily business functions.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Coordinated seamless handoffs between other drivers or distribution centers to ensure continuity of service for customers.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
- Enhanced operational efficiency by performing routine maintenance checks on the truck and equipment.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Collaborated with other owner/operators in networking efforts to exchange information, resources, and business opportunities.
- Enhanced fleet performance metrics by consistently meeting deadlines for pick-ups/deliveries without compromising safety standards.
- Achieved cost savings for business operations through effective fuel management strategies and preventative maintenance programs.
- Adopted advanced technological tools to optimize navigation, record keeping and vehicle maintenance tracking which contributed to overall efficiency.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Improved overall organizational productivity by implementing efficient time management techniques for both driving hours and non-driving tasks.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Inspected load security and checked for damages.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
Milwrite
Frucon
01.2008 - 09.2010
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
GED -
Dougherty High
Albany, GAGED -
Albany Technical College
Albany, GASkills
Operations management
Client relationship management
Financial reporting
Relationship management
DOT compliance
Safe driving practices
Mechanical tools
Commercial driving
Transportation safety
Customer service
Time management
Loading and unloading
Long-haul driving
Strong work ethic
Route planning
Decision-making
Logistics planning
Verbal and written communication
Attention to detail
Shipping and packaging
Class A commercial Driver's license
Accurate record keeping
Delivery scheduling
Customer-oriented
Invoice verification
Auto delivery
Timeline
Owner/Operator
Sure Way Auto Carriers
10.2010 - 05.2025
Milwrite
Frucon
01.2008 - 09.2010
GED -
Dougherty High
GED -
Albany Technical College