Summary
Work History
Skills
Overview
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Dottie DeCarlo

Dottie DeCarlo

Longboat Key,FL

Summary

Dedicated, results-driven business professional with extensive management and leadership skills. 25 years of exceptional performance at the largest US bank followed by 5 years as the owner of a successful retail and service-based business. Highly collaborative leader with deep expertise in operations, human resources, and technology departments. Exceptional problem-solving skills adept at working under pressure in highly matrixed organizations.

Work History

Owner

Woof Gang Bakery & Grooming
10.2016 - 10.2021
  • Franchise owner of retail and service-based pet store responsible for company P&L and operations
  • Grew revenue 250%, expanded profits and attained local awards for exceptional customer service.
  • Adapted business and operational practices through COVID, remaining fully operational and profitable.
  • Developed staff to deliver exceptional customer service, leading to greater customer loyalty, increased sales, and operating efficiencies.
  • Implemented branding and marketing strategies via print, community events, television and online social media channels generating new customer leads.
  • Expanded and deepened community relationships resulting in increased brand awareness and reputation.
  • Developed relevant and engaging merchandise displays increasing seasonal and new product sales.
  • Restructured compensation plans improving employee engagement in overall business success.
  • Evaluated competitor services, products offerings, pricing, and in-store customer experience through market research.
  • Adapted product and service offerings based on market trends.
  • Effectively managed scheduling for eight service providers averaging sixty daily customer appointments.

Head of Employee Experience, Managing Director, Chase Consumer and Community Banking

JPMorgan Chase & Co.
07.2011 - 05.2016
  • Defined and drove full-cycle employee experience and diversity strategy for 125,000 employees in a highly matrixed organization.
  • Accountable for change management of high impact, broad-based HR service, policy and product.
  • Defined and managed companywide internal employee engagement surveys, listening posts and external reputations channels. Provided C-suite metrics reporting on trends and action plans.
  • Worked collaboratively with HR BP's and their respective business executives to integrate people and business metrics to identify trends affecting business performance.
  • Developed and managed company-wide employee recognition programs.
  • Accountable for championing diversity initiatives using HR metrics as well as external research and trends.
  • Provided governance and support to diversity-based business resource groups using insights and recommendations to influence change.
  • Developed and delivered leadership and job-skills training programs for senior leaders and managers.
  • Integrated knowledge gained from consulting with companies known for excellent Employee and Customer experience including Ritz-Carlton, Zappos, Southwest and Tavern on the Green.
  • Managed annual CEO Senior Leadership Offsite, including annual theme, supporting branding and content, speakers, and onsite execution.

Executive Business Partner, Managing Director, Human Resources

JPMorgan Chase & Co.
01.2011 - 07.2011
  • Temporary assignment supporting two new business executives defining new organizations.
  • Assisted in defining phase one organizational structure.
  • Defined hiring strategy, assisted with sourcing strategy, candidate selection and onboarding.
  • Collaborated with HR functional teams to implement ongoing support for HR metrics, performance management, recruiting and onboarding.

Leadership and Organizational Development Executive, Managing Director, Card Services

JPMorgan Chase & Co.
01.2005 - 12.2010
  • Accountable for strategy and execution of companywide performance management, talent management and succession planning, leadership development, and management training.
  • Developed policies, practices, tools, training, and cadence plans to manage employee performance and talent management.
  • Developed and executed companywide campus recruiting and onboarding plans.
  • Designed and led campus rotational development program designed to develop future leaders with cross-functional knowledge.
  • Accountable for annual employee engagement surveys, reporting software and action planning tools.
  • Provided structure and leadership to employee resource groups.

Technology Talent Acquisitions Executive Director

JPMorgan Chase & Co.
01.2004 - 01.2005
  • Accountable for talent acquisition strategy and management for technology department.
  • Led talent acquisition process improvements.
  • Developed technology talent sourcing strategies.
  • Led team of recruiters and sourcing specialists.

Technology Director

JPMorgan Chase & Co.
01.1995 - 01.2004
  • Accountable for vendor management of largest credit card processing provider, First Data Resources (FDR).
  • Accountable for ongoing prioritization, management, and implementation of FDR projects.
  • Managed team accountable for identifying business requirements and tech specs supporting complex credit card marketing programs.
  • Delivered projects on time, within budget and with little to no defects.

Operations Business Analyst

JPMorgan Chase & Co.
09.1993 - 01.1995
  • Provided business requirements, workflow and process maps to technology teams developing first ever graphical user interface software for credit card customer service.
  • Sought after resource to identify process improvements, manage issues and defects, and provide software demos to current and prospective business clients.

Skills

  • Leadership and Organizational Development
  • Relationship Management
  • Change Management
  • Performance and Talent Management
  • Scheduling
  • Event Planning
  • Retail Sales
  • Customer Service
  • Vendor Management, RFP's and negotiations
  • Diversity Strategy
  • Employee Experience
  • Process improvement
  • P&L management
  • Recruiting
  • Marketing

Overview

28
28
years of professional experience

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Dottie DeCarlo