Dotty Garrison

Work History

Employment Program Representative

EDD

Rancho Cordova, CA

07.2020 - Current

Conducting unemployment insurance eligibility interviews; gathering all relevant facts through employer and other contacts and claimant's statement; interpreting and applying laws, policies, and precedent decisions consistently to individual cases
analyzing employer and claimant statements and resolving conflicts through further questioning and analysis
identifying possible false statements and fraudulent claims and reporting to the Investigation Division for possible prosecution
resolving all eligibility issues surrounding claimant's unemployed status, determining claimant's eligibility for benefits, and informing claimant and employer of decision
paying claims, documenting all findings, actions, and decisions; assisting individuals in filing Unemployment Insurance benefit claims
independently reviewing, investigating, and determining eligibility for Unemployment Insurance benefits, in accordance with laws, regulations, and policies; and informing individuals of their rights and responsibilities under the Unemployment Insurance Program

Teacher School Age

Toddler, Cadence Education

Rocklin, CA

10.2019 - 03.2020

Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
Used learning stations to incorporate colors, shapes and textures to help students develop communication skills and build relationships.
Assessed student learning progress and comprehension with routine tests and standardized examinations.
Organized classroom supplies and decorated walls to create fun, nurturing settings and meet learning needs.
Supervised students based on licensing, administration and compliance standards to promote safe, clean and nurturing classroom environment.
Communicated student progress, academic difficulties or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.
Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.

Lead Teacher School Age

Kindercare Learning Centers

Elk Grove, CA

01.2019 - 10.2019

Implement curriculum in a way that is consistent with the unique needs of each child
Create a safe, nurturing environment where children can play and learn
Partner and communicate with parents, with a shared desire to provide the best care and education for their children
Support your center’s success; partner with center staff and leadership to achieve goals around enrollment, accreditation, and engagement
Cultivate positive relationships with families, teachers, state licensing authorities, community contacts and corporate partners
Transport children to and from school with provided company bus.

General Manager

Dominos

Sacramento, CA

01.2018 - 01.2019

Purchased adequate quantities of food, beverages, equipment and supplies.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Set clear expectations and created positive working environment for employees.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.

Recreational Leader

City of West Sacramento

Sacramento, CA

06.2016 - 08.2018

Administrating after-school programs including academic assistance, enrichment programs, curriculum development and support
Equipment inventory and disbursement
Manage paperwork; guidance, counseling and mentoring of program participants, school, administration and other staff

Mail Clerk

Advantage Staffing

Sacramento, CA

07.2013 - 07.2014

Sort and collate email for events
Stamp mail with postage meters
Fold letters, circulars, and other documents
Insert mail into envelopes for distribution
Weighed letters and packages and calculated costs based on classification, weight and destination.
Research information and help and help with presentation materials and revising notes.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Assistant Manager

Dollar Tree

West Sacramento, CA

08.2012 - 06.2013

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Reviewed sales and gross profit report to assess company efficiency.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Introduced new products or services, increased marketing activities and improved customer service to drive sales.
Monitored security to protect employees, customers and property.
Developed organizational structure to outline and direct rules, roles and responsibilities.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Mentored team members to enhance professional development and accountability in workplace.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Salon Licensed Cosmetologist

Beauty Salon Owner

West Sacramento, CA

01.2008 - 06.2012

Responsibility for balancing and checking register drawer
Ability to manage time effectively
Incorporate products sales into services
Interact primarily with guests, involving the utmost in professionalism, ethics and confidentiality.
Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
Researched latest trends in hair and makeup to stay updated on color, style and technique.
Maintained client treatment records and designed long-term care programs for return customers.
Processed payments, entering sales in register for prompt customer service.
Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
Created marketing advertisements to increase awareness of services and boost sales.
Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Summary

Overview

Work History

Employment Program Representative

Teacher School Age

Lead Teacher School Age

General Manager

Recreational Leader

Mail Clerk

Assistant Manager

Salon Licensed Cosmetologist

Education

Associate of Science - Management

Associate of Science - Marketing

Skills

Certification

Timeline

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