Dotty Miranda

Job Summary

I provide specialized business support for routine office and location support activities. By working autonomously within established procedures and practices, I work to identify, enhance, and follow specific processes and procedures to maximize the efficiencies for which the support is being provided. I also ensure the correct functioning of facilities, offices, and/or business support services.

Responsibilities

• Acts as lead administrative support for over 25 providers with various administrative duties.
• Performs high-level administrative duties in support of office/clinical functions.
• Manages special projects as assigned.
• Manages several databases vital to our Labor and Deliver Unit and General OB/GYN operations.
• Manages an on-call schedule for our physicians.
• Oversees the provider service calendar within our provider software by way of creating, monitoring, and editing the schedule when necessary.
• Resolves many office problems independently and facilitates solutions, conferring with supervisor to resolve the most complex issues.
• Monitors and reconciles accounts.
• Manages accounts, receives processes, and tracks all bills and expense reimbursements on behalf of section personnel.
• Composes and edits correspondence and other documents.
• Coordinates logistics of major events schedules diverse and complex appointments, meetings, and travel arrangements.
• Provides administrative support for a leader. Stays informed of activities relating to programs and initiatives, apprising the leader of issues when deemed necessary. Coordinates information flow from the leader's office.
• May initiate correspondence and other written materials under own signature or for the leader's signature. Triages emails and telephone calls for action. Resolves a combination of routine and complex inquiries.
• Prepare special reports and summaries, assist in managing the daily operation of the office, and may assist in developing administrative goals and policies. Maintains the leader's calendar.
• Coordinates special projects as directed by the leader. Prepares write-ups for recommendations for operational and administrative problems. Manages a portion of the leader's budget, monitoring and reconciling accounts. Prepares financial and/or administrative reports.
• Performs other related work as needed.
• In this role I have also assisted out Minimally invasive Gynecology Section with Surgery scheduling.
• I constructed multiple comprehensive spreadsheets for efficient data tracking.
• I also assisted our REI section with data collection

• Ensure our patients have a wonderful experience
• I check in the patient for their appointment as well as verify insurance if needed
• Checking out of patients once done with visits which entails making future appointments within the department and in other departments in the clinical areas
• I have managed 2 offsite locations for our department and filled in at the others if needed
• I was managing 1 location due to high patient volume
• Procedure and Surgery scheduling, taking co-pays, and obtaining referrals and authorizations
• Making appointments and ensuring our doctors don't need anything
• I have worked with the specialty groups of Maternal Fetal Medicine, Uro-Gynecology, and Gynecologic Oncology
• I also work with a GI Liver transplant specialist
• Starting in 2006 as a clinic coordinator on campus I was working in the clinic area of OBGYN with the generalists and multiple subspecialties
• Upon the redesign, I was chosen to head up the Indiana offsite location in which I became the go-to person for our medical assistant nurses, physicians, and any other persons requiring anything for the location
• I made relationships with outside facilities and referring physicians' offices
• I am well organized and driven to do my best given any task
• Given my experience, work ethic, and knowledge of the department I was asked to make a detailed office manual for the specific location to aid in training and for those who would need to cover given the need
• I aided in training of all new Patient service representatives and patient care coordinators

• Verified benefits and eligibility for all new referrals
• Created spreadsheets for private and workman's compensation insurance price negotiations
• Negotiated prices with insurance companies, and completed phone and fax orders
• Organized all precertifications, entered all patient data in our soft aid system
• Called and followed up on claim status, appealed denied claims, and denied authorizations
• Submitted predeterminations, sent letters of Medical Necessity to physicians, and analyzed patient diagnosis to determine insurance coverage
• Recognize ICD-9 coding

• Received phone referrals for durable medical equipment, ex: oxygen, nebulizers, ventilators, trachea supplies, and hospital beds
• Distinguished diagnosis for medical equipment ordered for patients
• Recognized ICD-9 and HCPC codes and entered patient information into the ACIS systems