Dotty Wilburn
Retired
Little River,SC
Summary
Skillful in working with others and cash. Responsible,, dependable with integrity.
Overview
39
39
years of professional experience
Work History
Deli/bakery/cashier
Krogers Grocery Store
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Lifted cases and pushed or pulled heavy tray carts when restocking and preparing inventory.
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Checked personal identifications during alcohol and tobacco sales.
- Lifted up to Number pounds at once and used forklift to move heavier loads.
- Performed cash, card and check transactions to complete customer purchases.
- Educated customers about quality of baked goods to inspire continued support of brand and company mission.
- Discussed cake design options, available flavors and specific event needs.
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Developed and maintained specific knowledge of donuts, cakes, muffins, pies, cookies and other bakery items to communicate with and assist customers in selection of product.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated commercial mixers, ovens and bread slicers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Processed refunds and exchanges in accordance with company policy.
- Stocked and faced bakery cases with daily offerings.
- Changed register tapes, replaced employee supplies and washed windows and display cases.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Marketed bakery products to customers and provided information on ingredients.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Offered every customer exceptional service and learned regular customers' preferences.
- Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Learned duties for various positions and provided backup at key times.
- Maintained safe food handling standards at all times.
- Retrieved and organized bakery product loads, processed merchandise properly and rotated products according to prescribed standards to encourage freshness.
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
- Maintained accurate records of production, shrink, sales and inventory to support profits and revenue.
Cashier
Walgreens Boots Alliance
05.2021 - 05.2022
- Worked with floor team and managers to meet wide range of customer needs.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Learned duties for various positions and provided backup at key times.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Restocked and organized merchandise in front lanes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Identified and resolved discrepancies and errors in customer accounts.
- Checked personal identifications during alcohol and tobacco sales.
- Processed refunds and exchanges in accordance with company policy.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Upsold additional products and services to customers, increasing revenue.
Substitute Teacher, K-12
Greenup Board Of Ed
05.1983 - 05.1984
- Retained accurate records of purchases, titles and sales.
- Documented student progress and provided regular updates to parents.
- Monitored student behavior and administered discipline as needed.
- Counseled students with adjustment or academic problems.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
- Enforced school and class rules to maintain order in classroom.
- Monitored student progress and provided feedback to students, parents and school administrators.
- Assisted students in mastering subject material and preparing for tests.
- Developed and implemented engaging lesson plans to accommodate varied student learning styles.
- Developed and implemented behavior management plans for students with challenging behavior.
- Followed lesson plans designed by absent teachers.
- Implemented classroom management techniques to maintain positive learning environment.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Utilized variety of instructional strategies to meet individual student needs.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Provided instruction for students in core subject areas.
- Assigned, explained and graded homework.
- Distributed textbooks, workbooks, papers and pencils to students.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Developed creative instructional strategies to keep students engaged and motivated.
- Collaborated with colleagues to develop innovative approaches to teaching.
- Researched and selected age-appropriate materials and resources for classroom instruction.
- Developed lesson plans to align with grade-level standards and objectives.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Monitored student performance and provided feedback to inform instruction.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Incorporated technology into learning to enhance student engagement and learning.
Education
N/A - RN
Shawnee State University
Portsmouth, OHSkills
- Portion Sizes
- Document Coordination
- Customer Inquiries
- Safe Handling Standards
- Surface Cleaning
- Station Preparation
- Proper Storage Procedures
- Shift Change Procedures
- Guest Services
- Display Building
- Payment Processing
- Machine Examinations
- Reservation Documentation
- Accurate Money Handling
- Cooking and Baking
- Customer Relations
- Safety Awareness
- Safe Food Service Knowledge
- Suggestive Selling
- Product Promotion
- Merchandising Skills
- Recordkeeping Compliance
- Belt Conveyors
- Procedures Scheduling
- Price Memorization
- Procedural Changes
- Opening Preparation
- Returns Policies
- Customer Transactions
- Product Upselling
- Food Safety Regulations
- Health Code Requirements
- Billing and Payment Processing
- Consultative Sales Approach
- Feature Demonstrations
- Inventory Records
- Recordkeeping Ability
- Customer Service Best Practices
- Customer Satisfaction
- Supply Management
- Equipment Maintenance
- Preparation of Appeals
- Special Requests
- POS Inventory System Operation
- Product Packaging
- Rewards Programs
- Storefront Restocking
- Gift Wrapping
- Merchandise Sales
- Legal Standards
- Cash Control
- Equipment Safety
- Cleaning Schedules
- Upselling Expertise
- Price Changes
- Cash Register Operations
- Cake Consultation
- Kitchen Support
- Basic Decorating Understanding
- Customer Needs Assessments
- Menu Memorization
- Merchandise Recommendations
Timeline
Cashier
Walgreens Boots Alliance
05.2021 - 05.2022
Substitute Teacher, K-12
Greenup Board Of Ed
05.1983 - 05.1984
Deli/bakery/cashier
Krogers Grocery Store
N/A - RN
Shawnee State University