Douceline Vixamar
AML Sr. Investigator, Complex Investigations Unit - Law Enforcement
Brooklyn,NY
Summary
3 years of experience in financial services, specializing in fraud investigation, dispute resolution, and regulatory compliance. Skilled in processing ATM and ACH transactions, conducting fraud investigations, and drafting SARs and CTRs while ensuring adherence to banking regulations and maintaining high standards in fast-paced, detail-oriented environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ATM Operations & Dispute Specialist
Municipal Credit Union(MCU)
New York, NY
12.2024 - Current
- Fraud Investigation Success: Investigated and resolved high-risk ATM, ACH, fraud and Zelle disputes, reducing fraud losses by 10% through detailed transaction analysis.
- Provisional Credit Accuracy: Issued provisional credits efficiently, reducing dispute resolution time.
- Process Improvements: Identified and resolved ATM settlement discrepancies, improving operational accuracy.
- Fraud Risk Mitigation: Reviewed ATM footage and applied holds to check deposits, preventing multiple instances of financial fraud.
Relationship Banker
CITIZENS BANK
New York, NY
11.2023 - 12.2024
- Client Engagement Success: Boosted client retention by delivering tailored financial solutions and addressing complex inquiries.
- Referral Effectiveness: Increased product adoption through data-driven referrals to financial specialists.
- Compliance Excellence: Maintained 100% adherence to KYC and AML regulations during client reviews.
- Operational Efficiency: Streamlined scheduling processes, improving overall team workflow.
Associate Banker
Chase Bank
New York, NY
09.2021 - 11.2023
- Fraud Detection Expertise: Identified and escalated high-risk transactions, contributing to a 100% compliance rate in fraud prevention audits.
- Regulatory Reporting Excellence: Drafted and filed accurate CTRs, ensuring timely regulatory submissions.
- Operational Optimization: Reduced new account processing time by streamlining internal workflows.
- Customer Support: Increased client engagement through personalized financial support and problem resolution.
Education
High School Diploma -
Academy For Health Careers
Skills
- Financial Risk Mitigation
- Provisional Credit Review
- Process Improvement
- Suspicious Activity Reporting (SAR)
- Regulatory Compliance(KYC, AML)
- Regulatory Reporting (CTR, EDD)
- Excellent Verbal and Written Communication
- Client Onboarding and Account Management
- ATM Fraud Investigation & Dispute Resolution
- Microsoft Office Suite (Excel, Word, Powerpoint)
Certification
• NMLS: 2545953
• New York State Notary Public
Timeline
ATM Operations & Dispute Specialist
Municipal Credit Union(MCU)
12.2024 - Current
Relationship Banker
CITIZENS BANK
11.2023 - 12.2024
Associate Banker
Chase Bank
09.2021 - 11.2023
High School Diploma -
Academy For Health Careers