Doudou Soumahoro
Charlotte,NC
Summary
Results-driven shift leader with strong skills in team collaboration, equipment maintenance, and inventory management. Demonstrated success in training staff, ensuring compliance with safety regulations, and enhancing customer satisfaction through effective problem resolution.
Overview
2
2
years of professional experience
Work History
Baggage Handler
HHS
Charlotte, North Carolina
10.2024 - Current
- Assisted customers with needs regarding lost or delayed baggage.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Assisted passengers with their luggage needs.
- Organized and to pull bags from the belt.
Shift Leader
Dunkin' Donuts
Charlotte, North Carolina
12.2023 - 11.2025
- Supervised daily operations and staff performance during busy shifts.
- Trained new team members on customer service and product preparation standards.
- Managed inventory levels and placed orders to maintain stock availability.
- Ensured compliance with health and safety regulations in food handling practices.
- Resolved customer complaints swiftly to enhance overall satisfaction experience.
- Coordinated staff schedules to optimize coverage during peak hours.
- Monitored equipment functionality and reported maintenance issues promptly.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
Airport bag unjamer
Snelling Staffing
Charlotte, North Carolina
06.2025 - 08.2025
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support to colleagues to maintain a collaborative work environment.
- Updated and maintained databases with current information.
Education
Associate of Arts - Welding
Cpcc
Charlotte, NC06-2027
High School Diploma -
Mallard Creek High
Charlotte, NC06-2024
Skills
- Welding practices
- Equipment maintenance
- Team collaboration
- Customer service
- Inventory management
- Health and safety compliance
- Airport regulations
- Active listening
- Baggage checking
- Loading and unloading
- Heavy lifting
Languages
French
Elementary
wolof
Native/ Bilingual
English
Professional
Timeline
Airport bag unjamer
Snelling Staffing
06.2025 - 08.2025
Baggage Handler
HHS
10.2024 - Current
Shift Leader
Dunkin' Donuts
12.2023 - 11.2025
Associate of Arts - Welding
Cpcc
High School Diploma -
Mallard Creek High