Doug Case
Sioux Falls,SD
Summary
Experienced SCADA support professional with a long background in communications, microwave systems, and operations center support. Skilled in system troubleshooting, help desk escalation, technical documentation, and security controls, with a steady record of resolving issues and supporting dependable system performance.
Overview
42
42
years of professional experience
Work History
SCADA Systems Analyst
East River Electric Power Cooperative
Madison, South Dakota
08.1984 - Current
- Supported East River Electric Power Cooperative system users with application troubleshooting.
- Helped maintain user access permissions and system security controls.
- Resolved escalated help desk issues related to system functionality.
- Began career as communications technician and maintained a 2 GHZ Microwave System for the first 20 years of my career. I traveled throughout eastern SD and into western MN to remote tower sites. Performed preventative maintenance and repairs. Traveled alone most of the time requiring very little supervision. The last 20 years I have worked in the SCADA area in the Madison SD Operations Center.
Education
Diploma - Electronics Communications
Mitchell Vocational Technical School
Mitchell, SD05-1984
Skills
- SCADA support
- SCADA troubleshooting
- Control systems
- System troubleshooting
- Help desk support
- Incident resolution
- Access controls
- Security controls
- Technical documentation
- Problem solving
- Technical communication
Timeline
SCADA Systems Analyst
East River Electric Power Cooperative
08.1984 - Current
Diploma - Electronics Communications
Mitchell Vocational Technical School