Summary
Overview
Work History
Education
Skills
Timeline
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Doug Cook

Maplewood ,MO

Summary

Dynamic Technical Support Representative with a proven track record at Clearent by Xplor, enhancing customer satisfaction through expert troubleshooting and effective communication. Skilled in resolving complex technical issues and fostering team knowledge, I excel in delivering efficient solutions and maintaining high service standards in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Technical Support Representative

Clearent by Xplor
04.2019 - 04.2025
  • Provided technical support for credit card terminals for 75,000+ merchant clients for credit card processing company processing 40 billion dollars per month in transactions.
  • Improved customer satisfaction through in depth knowledge of multiple credit card terminal models and manufacturers.
  • Improved technical support knowledge of team through frequent interactions with terminal manufacturers and expanding team knowledge base for satisfactory resolution of merchant clients needs
  • Provide efficient resolution of technical and delivery problems through direct and email communication with direct sale representatives , independent sales contractors and internal team members.

Technical Support Representative

Windstream Enterprise
01.2010 - 12.2018
  • Provided detailed support for wireless networking is support of hotel guest internet access for for major hotel chains.
  • Maintained access point stability for hotel wireless access..

Education

Bachelor of Arts - Economics

University of Illinois Urbana -Champaign
05-1979

Skills

  • Technical troubleshooting
  • Technical support
  • Product troubleshooting
  • Remote support

Timeline

Technical Support Representative

Clearent by Xplor
04.2019 - 04.2025

Technical Support Representative

Windstream Enterprise
01.2010 - 12.2018

Bachelor of Arts - Economics

University of Illinois Urbana -Champaign

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Doug Cook