Doug Frost

Responsible for over 200 accounts over an eight-county territory in South Central Idaho.

Developed and maintained strong relationships with new and existing clients to ensure customer satisfaction.

Monitored and addressed customer inquiries and complaints in a prompt and professional manner.

Negotiated contracts and agreements with clients to support their needs while meeting organizational objectives.

Responsible for ensuring the Bank was in compliance with all applicable laws, regulations, and policies.

Developed and executed a calendar of more than 30 audits reviewing 10 branch offices and all deposit, lending, and operation functions of the Bank.

Conducted audits, both remotely and on-site, and communicated findings to Management and the Audit Committee.

Coordinated with external auditors and federal regulators from the Office of Thrift Supervision.

Developed and retained commercial customers.

Identified appropriate loan programs and cross-sold appropriate products.

Underwrote and approved commercial loans within lending authorities.