Doug Herbert
Ringgold,GA
Summary
Dedicated, with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Overview
15
15
years of professional experience
Work History
Director of Operations
Bruce's
Fort Payne , AL
2022.03 - 2024.03
- Developed and actualized strategies to generate new revenues, drive productivity, efficiency, quality, service and cost-effective resource management.
- Implemented methods to increase profit, productivity, quality and service through proven management tactics. Responsible for the building of many streamlined programs, moving from pen & paper, to leading the company into a more digital format.
- Led negotiations with vendors to establish optimal schedules and prices.
- Identified business development opportunities, including possible mergers and acquisitions and new growth markets. Traveling to conventions to meet with new vendors or upstarts to try and bring new items. Point man for many vendors & brokers to open dialogue with warehouses.
- Developed strategies to improve and standardize sales, purchasing and supply chain operations.
- Rolled out marketing strategies that promoted product branding tactics and optimized public recognition. Including social media blitzes with our Ad group through facebook, instagram, instacart, and linkedin.
- Implemented code regulated state programs that were not in place and rolled out mass associate training. Have taken the company from "pen & paper" to a digital format.
- Streamlined all programs and processes to boost business and sales.
- Collaborated with business partners to influence contract negotiations and compliance reporting. Working with "like" stores to assist in the growth of our independent markets
- Increased revenue by developing and managing strategic business plans.
- Oversee training for new warehouse field representatives along with advising independent market directors.
Senior Client Advisor
AWG Nashville
Nashville , TN
2021.05 - 2022.03
- Collaborated closely with upper management to develop corporate vision and roll out initiatives to meet goals. Streamlined and rebuilt programs from the ground up.
- Created and implemented training programs for the company to better assist clientele. Willing to provide some examples of developed programs.
- Coordinated projects to meet client deadlines, communicating updates to all involved parties on consistent basis.
- Returned stores to profitability by helping store owners review operations, implementing improvements, restructuring frameworks, and presenting different ways of thinking that would yield positive results.
- Oversaw quality of operations of 175 locations throughout Alabama, Georgia, Tennessee, Kentucky, West Virginia, and Ohio region.
- Collaborated with Store Owners to improve performance and grow sales.
- Strategized business operations, merchandising strategies.
- Oversaw store merchandising, brand exposure and product availability in conjunction with main office sales managers.
- Analyzed regional market trends to discover new opportunities for growth.
- Building our private label brands and assisting in "telling a story" to make our items more appealing.
- Designing POP materials which included advertising/training/and brochures to showcase on our sites, clients, and to build brand recognition.
District Food Service Supervisor TN & GA
KVAT Food Stores/Food City
Abingdon , VA
2009.04 - 2021.05
- Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
- Designed many of the companies financial control forms and training manuals used throughout the company. Worked closely with the VP of Human Resources on associate training strategies & retention.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Established and managed effective controls for labor and inventory costs.
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Created reports and established processes to assist with loss prevention and budget maintenance.
- Oversaw 14 locations to ensure each location as fully functional and operating effectively.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Responsible for recruiting new Managers & overseeing their training before allowing them to assume their new role.
- Oversaw annual district budget while working closely with corporate and financial departments.
Education
High School Diploma -
Dobyns - Bennett High School
Kingsport, TN05.2005
History
Northeast State Community College
Blountville, TNSkills
- CFPM (Certified Food Protection Manager) Teacher and Test Proctor.
- Former Corporate Trainer for KVAT, teaching inside classroom setting, and field on-site training.
- Designed and authored Gross Profit Sheets, Shrink Trackers, Manager Development Programs, Company Manuals, Job Aids used throughout the company.
- Conducted monthly P&L Statements, Scorecards, and shrink meetings with team.
- Led and taught HRC's on hiring processes and company retention improvements. Yearly retention was improved year over year.
- Designed online training courses and assisted in developing company video messages.
- Effective Leadership Management trainer
- Conducted numerous training classes and program development.
- Strong verbal skills and able to speak in front of large groups.
- Extensive experience with new store & remodel development. Including planning phase, overlooking blueprints, equipment layout, staffing, and final stages of opening.
- Strong working relationships with potential vendor business, brokers, warehouses, and implementing new programs.
Accomplishments
- FMI Leadership Certification
- CFPM Certified Teacher/Proctor
- Effective Store Manager Leader Certification
- "Million Dollar Club" 2020 Recipient for $1 million bottom line dollars on P&L for Chattanooga Division.
- Max target CSI 3 years in a row.
- Best Company Payroll 2018
- Best Company Payroll 2017
- Highest Net Profit % Increase 2017
- Best Improved Supply Expense 2017
Timeline
Director of Operations
Bruce's
2022.03 - 2024.03
Senior Client Advisor
AWG Nashville
2021.05 - 2022.03
District Food Service Supervisor TN & GA
KVAT Food Stores/Food City
2009.04 - 2021.05
High School Diploma -
Dobyns - Bennett High School
History
Northeast State Community College
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