Douglas Hipsher - Brown
Edwardsville,IL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
General Manager of Operations
Weather Vane Ice Creme
04.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
- Reduced financial discrepancies through transaction monitoring and management.
Delivery Driver
Papa Johns Pizza
08.2019 - 04.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Manager
Weather Vane Ice Creme
08.2018 - 08.2019
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Delivery Driver Manager
Papa John's Pizza
11.2017 - 08.2018
- Improved delivery efficiency by optimizing routes and schedules for drivers.
- Monitored inventory levels to maintain appropriate stock of essential supplies, avoiding costly delays due to shortages.
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
- Promoted a culture of teamwork by encouraging open communication and collaboration among drivers and support staff.
- Handled customer complaints professionally, resolving issues promptly and maintaining positive client relationships.
Manager
McDonald's
07.2015 - 06.2017
- Cross-trained existing employees to maximize team agility and performance.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Education
High School Diploma -
Alton High School
Alton, IL05.2015
Skills
- Staff Development
- Operations Management
- Business Analysis
- Logistics Management
- Sales Tracking
- Quality Assurance
- Product Promotion
- Human Resources
- Effective Communication
- Business Leadership
- Delegation
- Problem-Solving
Timeline
General Manager of Operations
Weather Vane Ice Creme
04.2020 - Current
Delivery Driver
Papa Johns Pizza
08.2019 - 04.2020
Manager
Weather Vane Ice Creme
08.2018 - 08.2019
Delivery Driver Manager
Papa John's Pizza
11.2017 - 08.2018
Manager
McDonald's
07.2015 - 06.2017
High School Diploma -
Alton High School
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