Hi, I’m
Doug Hosken
Deerfield Bch,FL
Summary
Self-assured individual trained to be focused Compliance Specialist bringing more than 15 years working for legal organizations. Determined to exceed expectations and promote developed skills in Foreclosure industry. Fantastic critical thinker with great efficiently organize vast amounts of data. Great at performing internal audits, conducting investigative reporting and transcribing information. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
years of professional experience
Work History
Robertson, Anschutz & Schneid, PL
Compliance Specialist
05.2019 - Current
Job overview
- Supported team by pitching in to complete special projects.
- Performed quality reviews to uncover workflow and communication issues.
- Assisted with training sessions to educate management personnel on compliance and regulatory standards through Black Knight System(real state/morgage) and presentations.
- Performed quality control reviews of all loan packages to check adherence with federal and state regulatory requirements.
- Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
- Monitored safety programs to verify compliance with federal standards.
- Maintained current knowledge of loan products and applicable requirements, processes, procedures, internal policies and regulations.
- Monitored closing disclosures to verify documents contained required signatures.
- Identified deficiencies, discrepancies, misinformation and compliance issues with loan documentation in order to determine ineligibility or acceptance status and return non-compliant packages to teams for resolution.
- Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
- Tracked customers' loan status to update appropriate teams and facilitate subsequent steps, leading to timely closings.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Prepared and submitted regulatory filings in timely manner.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Developed and maintained system for tracking and reporting compliance violations.
- Investigated and documented all violations of compliance regulations to determine necessary improvements.
- Collaborated with internal and external stakeholders, auditors and legal counsel to confirm compliance with applicable laws and regulations.
Friedland And Associates
Office Administrator
07.2020 - 08.2021
Job overview
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Organized, facilitated and participated in community service efforts.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Brock & Scott, PLLC
Client Systems Specialist
10.2010 - 05.2012
Job overview
- Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
- Prepared documentation on policies and procedures for operating [Type] systems.
- Trained employees in use of [Type] system, overseeing onboarding process and verifying trainee competence.
- Designed and implemented preventive maintenance procedures, reducing support requests [Number]%.
- Reviewed loan and foreclosure documents and verified for accuracy.
- Supervised processing of activities and administered responsiveness of alerts to determine foreclosure timeline management.
- Maintained and updated all portfolios by state given by foreclosure management.
- Analyzed foreclosure sale bids, judgments, reinstatements and payoffs.
- Evaluated foreclosure litigation paperwork, affidavits and post-sale documents.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Phellan Halinan Dimon & Jones, PLLC
Quality Control Officer
01.2012 - 06.2019
Job overview
- Planned and implemented performance improvement and quality assurance programs.
- Oversaw department of 8 by supervising daily operations, providing technical support and coordinating personnel.
- Monitored activities and supporting systems in settings to check compliance with all institutional and regulatory requirements
- Documented inspection results by completing logs.
- Suggested improvements to designs and documentation to improve product reliability and manufacturability.
- Created and maintained several databases to track statistical data.
- Trained and coached existing and new employees on multiple investigative case types and internal control processes.
- Maintained knowledge of institutional policies and [Type] compliance regulations and communicated any developments and consequent changes in procedure to personnel.
- Coached and mentored junior employees.
- Reported problems and concerns to management.
- Inspected items and compared against standards to meet regulatory requirements.
- Assessed products or services to evaluate conformance with quality standards.
- Created testing protocols to be used across product lines.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Reviewed production processes and identified potential quality issues.
- Developed and implemented procedures to meet product quality standards.
- Conducted investigations into questionable test results.
- Conducted data review and followed standard practices to find solutions.
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Recorded and organized test data for report generation and analysis.
- Performed routine maintenance and calibration on testing equipment.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
Education
Broward CollegeFort Lauderdale, FL
Associate of Arts from Graphic Design
Skills
- Reading Comprehension
- Customer Feedback
- Information Gathering
- Facility Oversight
- Data Integrity
- Corporate Standards
- Policy Analysis
- Status Updates
- Operational Efficiency
- Compliance Knowledge
- Privacy and Confidentiality
- Compliance Reviews
- Internal Audits
- Training Initiatives
- Special Projects
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Administrator
Friedland And Associates
07.2020 - 08.2021
Compliance Specialist
Robertson, Anschutz & Schneid, PL
05.2019 - Current
Quality Control Officer
Phellan Halinan Dimon & Jones, PLLC
01.2012 - 06.2019
Client Systems Specialist
Brock & Scott, PLLC
10.2010 - 05.2012
Broward College
Associate of Arts from Graphic Design
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