DOUG JESSEE
La Vernia
Summary
Dynamic sales and operations leader with a proven track record at Torchmark Corporation, excelling in strategic sales development and team leadership. Skilled in inventory management and relationship building, I drive revenue growth and enhance customer loyalty through innovative solutions and effective mentoring, achieving significant performance improvements and operational efficiency.
Overview
15
15
years of professional experience
Work History
Manager
Producers Co-Op of Texas
03.2023 - 07.2024
- Developed and implemented operational procedures to enhance workflow efficiency.
- Oversaw daily team activities, ensuring adherence to safety regulations and quality standards.
- Trained new employees on best practices and company protocols for improved performance.
- Analyzed inventory levels to optimize stock management and minimize waste.
- Collaborated with cross-functional teams to improve product delivery timelines.
- Resolved operational issues promptly, maintaining high levels of customer satisfaction.
- Led staff meetings to communicate updates and foster a collaborative work environment.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Associate
Electrical Equipment Company
05.2018 - 11.2019
- Assisted customers in selecting electrical equipment, enhancing product knowledge and service quality.
- Managed inventory levels to ensure availability of essential products and reduce stockouts.
- Processed sales transactions accurately using point-of-sale systems, ensuring efficient checkout experience.
- Collaborated with team members to achieve monthly sales targets through effective communication and teamwork.
- Trained new staff on product features and customer service protocols, fostering a knowledgeable team environment.
- Resolved customer inquiries and complaints promptly, maintaining high levels of satisfaction and loyalty.
- Monitored market trends and competitor activities to inform strategic sales approaches and improve offerings.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Developed strong rapport with customers and created positive impression of business.
Director of Sales
Torchmark Corporation
10.2009 - 02.2016
- Developed and executed strategic sales plans to drive revenue growth across multiple markets.
- Led cross-functional teams to enhance product offerings and align sales strategies with company objectives.
- Analyzed market trends and competitor activities to inform decision-making and optimize sales tactics.
- Mentored and trained sales team members, fostering a collaborative environment focused on achieving targets.
- Established key performance indicators to measure team effectiveness and streamline sales processes.
- Cultivated relationships with high-value clients, enhancing customer loyalty and increasing repeat business opportunities.
- Implemented CRM systems to improve data management, tracking, and customer engagement strategies.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Managed team of sales representatives, providing guidance, coaching and support.
- Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
- Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
- Expanded customer base by targeting untapped markets through innovative lead generation tactics and follow-up mechanisms.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Science - Business Administration And Management
University of Tennessee
Knoxville, TN05-1994
Skills
- Operational procedures
- Team leadership
- Employee training
- Inventory management
- Sales strategy development
- Performance metrics
- Relationship building
- Adaptability and flexibility
- Problem-solving
Timeline
Manager
Producers Co-Op of Texas
03.2023 - 07.2024
Sales Associate
Electrical Equipment Company
05.2018 - 11.2019
Director of Sales
Torchmark Corporation
10.2009 - 02.2016
Bachelor of Science - Business Administration And Management
University of Tennessee