CAD, 2020
Douglas kalna
Matthews,nc
Summary
Dynamic shop owner with a proven track record at Sole Furnishings, excelling in customer service and business operations. Enhanced client satisfaction through personalized service and effective complaint resolution. Skilled in waste reduction and inventory management, driving efficiency and profitability while fostering strong vendor relationships.
Dynamic individual with hands-on experience in cabinetry and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Shop Owner
Sole Furnishings
Charlotte, NC
03.2008 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
Assistant Superintendent
Burke Builders
08.2005 - 09.2008
- Developed strong relationships with subcontractors, fostering collaboration and smooth coordination of work efforts.
- Over saw the completion of 100 unit apartment buildings and neighborhoods with up to 5 homes at a time to keep projects on schedule to receive CO's (certificate of occupancy)
- Reviewed plans and inspected ongoing construction to keep work in line with project goal Maintained safety onsite and upheld all
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
- Maintained open lines of communication with clients to provide regular updates on project progress, address concerns promptly, and foster trusting relationships built on transparency and professionalism.
- Assisted in scheduling inspections for job sites and projects.
- Enhanced communication between departments by implementing weekly meetings and progress reports.
Shop Foreman
Shutter Shop
07.2001 - 01.2005
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills. Directed daily operations of team of 6 technicians and shop professionals.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Managed materials inside shop and at job locations.
- Developed custom solutions for unique customer requirements, resulting in increased client satisfaction levels.
Cabinet Installation Technician
Banner Cabinets
02.1999 - 05.2001
- Enhanced cabinet installation efficiency by streamlining processes and utilizing advanced tools.
- Kept up-to-date with industry trends and advancements to continuously improve skills and knowledge as a Cabinet Installation Technician.
- Reduced material waste by accurately measuring spaces and calculating required materials for each project.
- Managed inventory of materials and hardware ensuring all necessary components are readily available for each project.
Education
Industrial Technology/ Manufacturing
Appalachian State University
Boone, NC01-1999
Associate of Arts - Fine Art
Appalachian State University
Boone, NC01-1999
Skills
- Networking and partnerships
- Business operations
- Pricing strategy
- Customer service expertise
- Waste reduction
- Marketing experience
- Shop maintenance
- Small business operations
- Verbal and written communication
- Client service
Websites
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Career advancementCompany CultureHealthcare benefits401k matchTimeline
Shop Owner
Sole Furnishings
03.2008 - Current
Assistant Superintendent
Burke Builders
08.2005 - 09.2008
Shop Foreman
Shutter Shop
07.2001 - 01.2005
Cabinet Installation Technician
Banner Cabinets
02.1999 - 05.2001
Industrial Technology/ Manufacturing
Appalachian State University
Associate of Arts - Fine Art
Appalachian State University
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