Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Doug Kendall

San Antonio,TX

Summary

Experienced restaurant and operations manager with 15+ years of leadership across high-volume food service, hospitality, and retail environments. Proven success as a General Manager, Assistant Store Manager, and Corporate Trainer—recognized for delivering exceptional guest experiences while managing operations with precision. Skilled in labor and inventory management, food safety compliance, and team development. Known for resolving customer concerns with professionalism, coaching staff to meet service standards, and maintaining clean, efficient, and audit-ready workspaces. Brings a hands-on leadership style, practical problem-solving ability, and a consistent commitment to operational excellence and guest satisfaction.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Whataburger
12.2024 - 06.2025
  • Supervised daily restaurant operations, including shift management, labor scheduling, and customer service for a high-volume quick service environment.
  • Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
  • Led front- and back-of-house teams to deliver fast, friendly, and accurate service while maintaining high standards of cleanliness, food safety, and order accuracy
  • Resolved guest concerns promptly and professionally, maintaining positive customer relationships and ensuring repeat business
  • Supported hiring, onboarding, and hands-on training for new team members; coached existing staff to improve performance and adherence to company standards
  • Monitored food and supply inventory, assisted with ordering and vendor coordination, and helped reduce product waste through proactive planning
  • Maintained compliance with all health and safety regulations and company procedures, passing internal audits and health inspections with strong scores
  • Contributed to labor control by adjusting staffing based on sales trends and shift needs, ensuring proper coverage without overspending
  • Promoted a positive work environment by recognizing strong performance, addressing issues early, and leading by example during high-volume shifts

Entrepreneur/Luxury Wedding Photographer

Doug & Ashley Photography LLC
01.2012 - 07.2025
  • Managed all aspects of a service-based business focused on high-end client experiences, including scheduling, consultation, sales, service delivery, and final product fulfillment
  • Provide exceptional end-to-end customer service—from first inquiry through delivery—ensuring every client feels informed, valued, and supported
  • Oversee timelines, contract agreements, and client expectations while navigating high-pressure event days with professionalism and poise
  • Respond to time-sensitive issues calmly and effectively, consistently delivering 5-star service under unpredictable conditions
  • Maintain detailed tracking systems for deliverables, communications, and timelines to ensure no client or task is overlooked
  • Personally handled customer service recovery situations, turning challenges into positive long-term client relationships and referrals
  • Built and maintained a referral-based business through consistency, reputation, and high-quality service standards
  • Lead post-service follow-up, product packaging, and delivery workflows with attention to accuracy and presentation

General Manager

Made Market Restaurant/Hilton Doubletree
09.2019 - 04.2020
  • Directed all food and beverage operations for a full-service hotel restaurant, overseeing kitchen staff, servers, event staff, and bar personnel across multiple shifts
  • Held full P&L responsibility, managing labor, food cost, ordering, inventory, and vendor relations to meet financial targets
  • Identified and corrected inventory discrepancies and ordering errors, reducing food and alcohol waste and improving stock reliability
  • Analyzed sales patterns to forecast demand, adjust staffing, and align prep levels—resulting in tighter labor control and improved efficiency
  • Resolved customer issues with professionalism and speed, turning negative experiences into repeat visits and positive feedback
  • Recruited, trained, and managed front- and back-of-house team members; implemented performance coaching that improved service consistency and retention
  • Maintained compliance with all local health, safety, and sanitation regulations; passed health inspections and internal audits with strong scores
  • Oversaw cleanliness, presentation, and safety standards across dining, kitchen, and bar areas to ensure a polished guest experience
  • Partnered with upper management and hotel leadership to align food service operations with overall property performance and guest satisfaction goals

Corporate Trainer

Olive Garden
04.2008 - 09.2019
  • Selected by leadership as a Corporate Trainer to help launch new store locations and train front-of-house staff on service standards, food safety, and guest interaction
  • Chosen by Olive Garden corporate leadership to appear in national training videos filmed at company headquarters, showcasing exemplary service techniques and professionalism
  • Delivered onboarding and performance coaching for 40+ new hires, using a mix of hands-on instruction, service modeling, and brand-based mentoring
  • Trained team members on timing, upselling, POS procedures, and maintaining brand consistency in a high-volume setting
  • Maintained leadership presence during peak hours, resolving guest concerns, supporting floor operations, and reinforcing company standards
  • Mentored new and existing staff to improve service quality, contributing to improved team performance and guest satisfaction scores
  • Acted as a go-to floor leader, bridging communication between management and front-line staff during busy shifts

Assistant Store Manager

Walgreens
10.2003 - 03.2008
  • Managed daily operations across front-end retail, pharmacy, and backroom logistics, including scheduling, inventory control, and customer service resolution
  • Supervised and developed a team of 20+ employees, handling training, task delegation, performance coaching, and conflict resolution
  • Oversaw merchandising, stocking, and seasonal transitions to maintain visual standards and ensure accurate product availability
  • Conducted inventory audits, reconciled discrepancies, and implemented procedures to minimize shrink and improve ordering accuracy
  • Ensured compliance with corporate standards, local regulations, and operational policies across all store departments
  • Handled cash management, safe counts, bank deposits, and register balancing with strict accuracy and accountability
  • Resolved escalated customer issues with professionalism, focusing on retention and long-term satisfaction
  • Worked closely with Store Manager to meet sales goals, improve operational efficiency, and uphold brand consistency in a high-traffic location
  • Recognized for reliability, consistency, and leadership in driving store-level improvements and maintaining a productive work environment

Education

Associate of Arts - Early Childhood Education

Rhema Bible Training Center
Tulsa
06-1999

Skills

  • Held full accountability as General Manager overseeing day-to-day restaurant operations, including labor, inventory, scheduling, staffing, ordering, compliance, and customer service
  • Diagnosed and resolved inventory control issues, correcting ordering errors, adjusting par levels, and improving accuracy across food, beverage, and alcohol categories
  • Implemented new inventory tracking procedures that reduced waste, prevented over-ordering, and addressed shrink in high-cost items
  • Identified and corrected labor inefficiencies, reducing labor costs while improving shift coverage, service speed, and employee satisfaction
  • Solved recurring food and alcohol shortages by implementing tighter controls, refining prep systems, and improving accountability across shifts
  • Managed vendor relationships, negotiated better supply delivery schedules, and ensured product availability without excess cost
  • Built and maintained high-performing teams by hiring, coaching, and developing staff to support long-term operational goals
  • Regularly stepped into underperforming locations or problem areas to stabilize operations, resolve team conflicts, and restore service quality
  • Consistently met or exceeded operational and financial benchmarks, earning performance-based raises and leadership recognition
  • Served as a Corporate Trainer, supporting multiple store openings and training programs across different brands
  • Selected as a lead trainer at every food service company worked for, trusted to shape new hires and support company standards
  • Completed a two-year early childhood development program with a 40 GPA; taught post-graduation classes in child development

Certification

Serve-Safe Licensed

Interests

  • Outdoor activities like camping and gardening
  • Volunteering in the community
  • Cooking and food prep
  • Graphic design and creative projects
  • Personal growth and leadership development
  • Men's ministry and growth

Timeline

Assistant Store Manager

Whataburger
12.2024 - 06.2025

General Manager

Made Market Restaurant/Hilton Doubletree
09.2019 - 04.2020

Entrepreneur/Luxury Wedding Photographer

Doug & Ashley Photography LLC
01.2012 - 07.2025

Corporate Trainer

Olive Garden
04.2008 - 09.2019

Assistant Store Manager

Walgreens
10.2003 - 03.2008

Associate of Arts - Early Childhood Education

Rhema Bible Training Center

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